Change Management Intern ((NCS) - BCIT
About The Position
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. The Change Management intern will support change management, improving user experience, assisting with internal and public communications, and engaging community members. This role offers meaningful interaction with community members, allowing interns to see firsthand how residents use City services and how thoughtful design and communication can improve their experience.
Requirements
- Currently attend a Maryland high school as a junior/senior
- Currently attend a Maryland higher education institution
- Graduated from a Maryland high school, but currently attend a non-Maryland higher education institution
- Graduated from a Maryland high school, and is currently enrolled or graduated from a career technical training program
- Experience creating online videos or animations to describe a process
- Strong organizational skills
Responsibilities
- Developing and tracking data that helps us measure adoption of new business processes
- Creating simple step-by-step instructions for using software
- Editing existing job aids to make them more user-friendly
- Preparing communications that go to City employees and residents
- Organizing user testing sessions where participants interact with the redesigned website (observe user behavior, gather feedback, and identify pain points or areas for improvement)
- Obtaining user feedback as community residents use services like Bmore Free Public Wi-Fi
Benefits
- medical
- prescription drug
- dental
- vision
- optional life
- AD&D
- FSA plans
- wellness programs
- support groups
- workshops
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
Education Level
No Education Listed
