Embrace the challenge of leading and managing team activities, overseeing performance, and ensuring adherence to change management processes across Fraud Customer Protection Services (FCPS) Operations. As a Business Analysis Associate II within FCPS, you will manage others, and direct overall team activities, monitor performance, and confirm adherence to regulatory rules and company policy and procedures. Additionally, you'll be responsible to first understand the end to end processes of an organization, while documenting, reviewing, analyzing, and designing business processes to ensure outcomes meet Control and Regulatory requirements. In the process you will be offering recommendations for improvement and process efficiencies. You'll work in an environment that offers a wide degree of creativity and latitude with the expectation.