Change Control & Content Quality Analyst
About The Position
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Change Control and Content Quality Analyst in Buffalo, NY Division of Eligibility & Marketplace Integration (DEMI) Bureau of Quality Management and Change Control 50% Remote 50% Onsite Duties: Under the direct supervision of the Bureau Director, the Change Control and Quality Assurance Data Manager will provide key management support in the Bureau’s Buffalo location, and will help execute the Bureau’s change management and quality assurance objectives geared toward ensuring quality customer service at the NY State of Health customer service center. This work includes:
Requirements
- Level 1: 10 years of professional experience, 5 years subject matter experience, Supervisory experience
- Level 2: 12 years of professional experience, 7 years of subject matter expert experience, Supervisory experience
Nice To Haves
- Preferred candidates will have strong management skills and professional experience in quality assurance, reporting and/or procedures development, as well experience with public health insurance programs, such as New York’s Medicaid and/or Medicare.
- Preferred candidates will also have excellent written communication skills; strong analytical skills and attention to detail; strong organizational skills; proficiency in Microsoft Office (Word, Excel, Access); the ability to work well independently and as part of a team, and to manage multiple priorities in order to meet deadlines; and experience using electronic data systems, such as eMedNY and NYSOH Back Office.
- Supervisory experience is a plus.
Responsibilities
- Guiding, mentoring and coaching staff responsible for change management and quality assurance reviews
- Analyzing compiled quality assurance data to generate contractual reports and identify error trends
- Leading the team responsible for change management efforts designed to ensure Contractor policies, procedures and training materials remain up to date for call center and document processing agents
- Spearheading quality assurance activities designed to evaluate the Contractor’s performance, specifically work related to assisting consumers with applying for Medicaid through the new eligibility system
- Serving as Office Manager to handle office logistical needs and ensure staff have adequate resources to work safely, effectively, and efficiently
Benefits
- Health, vision, and dental insurance
- 401(k) with discretionary employer match
- Paid time off and holidays
- Flexible spending accounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
