Change Consultant and Senior Trainer

Northern Trust • Chicago, IL

10d

About The Position

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. As a Change Consultant and Senior Trainer, you will define, develop, and deliver learning and change solutions to internal Wealth Management partners as part of the Change Enablement and Execution Team. You bring strong expertise in learning strategy, instructional design, video storytelling, and creative learning applications, along with the ability to deliver engaging live training, outreach, and direct Q&A sessions. Beyond training delivery, you bring a structured change and project management mindset, enabling you to plan, execute, and measure change initiatives that drive meaningful adoption and sustained behavior change. You understand that successful learning is not just delivered, it is adopted, embedded, and measured. Training expertise in Salesforce s beneficial. Experience in the financial services industry and familiarity with business functions such as account opening, money movement, document sharing, CRM systems, trusts, or investments is also an advantage. You thrive in a fast-paced, collaborative, and continuously evolving Agile environment. Additionally, you bring: Excellent oral and written communication skills, with the ability to engage and influence all levels of the organization, including executive leadership Strong instructional design and/or organization development capabilities, with flexibility to tailor solutions to diverse audiences and business needs Demonstrated ability to manage learning and change initiatives as projects, including planning, sequencing, dependency management, and risk mitigation Technical proficiency in building learning deliverables using tools such as Articulate (Rise and Storyline), Captivate, Toonimo, Microsoft Office 365 Tools, Canva and/or Adobe Premiere Pro A proactive, results-oriented approach with the ability to independently drive open items to completion Proven skill in coaching and motivating users through change, addressing resistance, and reinforcing new ways of working Working knowledge of change management methodologies (e.g., stakeholder analysis, readiness assessment, reinforcement planning) and Agile delivery concepts such as MVPs and product roadmaps Strong ability to analyze adoption, engagement, and effectiveness metrics, translating insights into continuous improvement actions Solid understanding of financial services processes across platforms and systems

Requirements

• Excellent oral and written communication skills, with the ability to engage and influence all levels of the organization, including executive leadership
• Strong instructional design and/or organization development capabilities, with flexibility to tailor solutions to diverse audiences and business needs
• Demonstrated ability to manage learning and change initiatives as projects, including planning, sequencing, dependency management, and risk mitigation
• Technical proficiency in building learning deliverables using tools such as Articulate (Rise and Storyline), Captivate, Toonimo, Microsoft Office 365 Tools, Canva and/or Adobe Premiere Pro
• A proactive, results-oriented approach with the ability to independently drive open items to completion
• Proven skill in coaching and motivating users through change, addressing resistance, and reinforcing new ways of working
• Working knowledge of change management methodologies (e.g., stakeholder analysis, readiness assessment, reinforcement planning) and Agile delivery concepts such as MVPs and product roadmaps
• Strong ability to analyze adoption, engagement, and effectiveness metrics, translating insights into continuous improvement actions
• Solid understanding of financial services processes across platforms and systems

Nice To Haves

• Training expertise in Salesforce s beneficial.
• Experience in the financial services industry and familiarity with business functions such as account opening, money movement, document sharing, CRM systems, trusts, or investments is also an advantage.
• Articulate (Rise, Storyline)
• Adobe Captivate
• Camtasia
• Toonimo
• Microsoft Office 365 tools (Teams, Word, Excel, Co-Pilot, Clipchamp)
• Canva
• Adobe Premiere Pro

Responsibilities

• Partner with management, performance consultants, product owners, and subject matter experts to understand desired business outcomes and translate them into measurable learning and change objectives
• Lead the planning and execution of training and change initiatives, applying project management discipline to ensure timely, coordinated delivery across stakeholders
• Apply change management methodologies to assess readiness, identify risks, and support sustained adoption of new processes, tools, and behaviors
• Design, develop, and deliver blended learning solutions, including instructor-led training, e-learning, performance support, and reinforcement activities
• Facilitate live learning sessions, office hours, and targeted outreach to support pilots, releases, and post deployment adoption
• Define and track adoption and effectiveness metrics (e.g., participation, proficiency, usage, feedback), using insights to continuously improve learning and change strategies
• Maintain an inventory of training and organization development assets, managing schedules and priorities aligned to business roadmaps
• Represent the Change Management and Training function in cross-functional meetings, providing clear status updates, risks, and recommendations
• Support process implementation and optimization by leveraging data-driven insights and feedback loops

Benefits

• Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.
• Northern Trust also provides a discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed