Change And Release Manager

FIS-posted 9 months ago
$89,180 - $149,820/Yr
Full-time • Mid Level
Professional, Scientific, and Technical Services
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Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We're looking for a Change Manager to join our ever evolving IT Service Management team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer.

  • Manage and continuously improve the change management processes within the organization, utilizing the ServiceNow platform.
  • Work with infrastructure and application change owners to ensure all requests for change are raised and executed according to defined policy and process.
  • Coordinate, convene, and facilitate Change Advisory Boards (CABs) and Forward planning meetings.
  • Maintain a calendar of approved and agreed upon product and infrastructure maintenance schedules.
  • Review completeness and quality of change information entered into the change management system (ServiceNow) and work with change requesters to correct deficiencies.
  • Review and follow up on non-compliant changes and changes which occur outside the defined processes.
  • Resolve change related scheduling conflicts according to established practices.
  • Employ multiple channels to effectively communicate change to the organization.
  • Demonstrate an overall understanding and knowledge of the supported applications and infrastructure in the production environment.
  • Hold Post Implementation review meetings to identify lessons learnt with failed change and change with issues.
  • Strong understanding of ITIL principles and best practices.
  • Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Ability to work independently and prioritize tasks effectively to meet deadlines.
  • Strong analytical, problem-solving skills and attention to detail.
  • Proficiency in the ServiceNow platform and experience in designing and implementing workflows.
  • Certification in ITIL v3/4.
  • Certification in ServiceNow.
  • A competitive salary and benefits.
  • Time to support charities and give back to your community.
  • Parental leave policy.
  • Global recognition platform.
  • Virgin Pulse access.
  • Global employee assistance program.
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