CFJC Agent I

Radius Recycling • Rancho Cordova, CA

77d • Onsite

About The Position

This individual will be responsible for answering inbound customer phone calls related to the selling or donation of vehicles to Pick-N-Pull from private party customers or other entities with which the organization conducts business. The individual may also be responsible for placing outbound customer calls in response to phone, email, facsimile or electronic facsimile inquiries.

Requirements

• High school diploma or GED required.
• Ability to fluently speak English required.
• Good verbal and written communication skills.
• Dependable attendance record with good work ethic.
• Basic computer and keyboarding skills.
• Organized with attention to detail.
• The ability to work in a fast paced environment.
• Ability to work with a diverse customer base.
• Ability to multi-task.
• Available to work full time, Sunday through Saturday, 5:00am to 6:30pm.
• Must be able to pass a drug screen and background check.

Nice To Haves

• Previous experience in a call center preferred.
• Bi-lingual English/Spanish a plus, but not required.

Responsibilities

• Interact with customers via phone and/or email to obtain necessary information to create a quote or enter/complete a vehicle purchase order for the sale or donation of vehicles following documented scripting and procedures.
• Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles.
• Respond to customer requests regarding Pick-N-Pull store information such as hours, days of operation, sales, etc.
• Respond to customer requests regarding specific vehicle parts pricing information and local store vehicle inventory information.
• Interact with Pick-N-Pull store personnel to respond to customer inquiries regarding scheduling of vehicle pick up or to assist with the resolution of customer requests, complaints or concerns.
• Adhere to departmental standards of performance.
• Work effectively with other contact center agents, team leaders, supervisors and manager.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees