CES Intake Assessor

EAST OAKLAND COMMUNITY PROJECT•Oakland, CA

5d•$55,000 - $55,000

About The Position

The East Oakland Community Project (EOCP) is a partner of the Coordinated Entry Effort for Single Adults in Alameda County. EOCP’s Crossroads is part of the centralized hub that provides housing services, support and referrals for single men and women who are homeless. The Coordinated Entry initiative will assess individuals who are literally experiencing homelessness and will be connected to an array of services, including emergency and permanent housing. The Coordinated Entry Specialist conducts screenings on the phone, in person, and in the community to determine eligibility for housing services. This position uses Shelter Point to place individuals in shelter and assists non-literally homeless individuals by using triage, problem- solving and providing referrals for services.

Requirements

Bachelor of Arts degree in Social Work, Psychology or related field required
Minimum three year experience working with homeless, dually diagnosed, or individuals living with substance use issues
Experienced working with public benefits, chemical dependency, health, and social service programs in Alameda County
Able to show flexibility and respond to the needs of homeless individuals
Excellent written and oral communication skills
Capacity to work well in a pressured, fast-paced environment and, in consultation with supervisor, set priorities in the presence of conflicting needs
Knowledge of basic counseling and Motivational Interviewing (MI) techniques
Experienced utilizing conflict-resolution skills to de-escalate volatile situations with clients
Excellent knowledge of local housing market
Demonstrated ability to maintain a calm demeanor and communicate effectively with families (verbal and written)
Ability to meet deadlines and complete multiple tasks in a timely manner
Capacity to work independently and as part of a team
Able to work effectively with a team of other professionals and coordinate services/activities with each member, as needed
Strong self-awareness and sense of limitations. Appropriate professional and personal boundaries with high integrity
Able to maintain professional attitude and appearance at all times. Must dress neatly and professional when reporting to work
Ability to be added to the agency's insurance and drive agency vehicles
California Driver’s license and insurance. This position requires an annual tuberculosis test

Nice To Haves

Experience working in a homeless drop in center or shelter setting
Knowledge of rapid re-housing techniques
Knowledgeable about dynamics of homelessness, substance abuse, and mental health
Excellent organizational and time management skills
English, second language, especially Spanish or American Sign Language a plus
High School level
Able to utilize good judgment, think logically and make sound decisions. Demonstrated ability to outline realistic service plans
Experience working with computers and successful utilization of Word and Excel. Must possess knowledge of the Internet and be able to retrieve resources and email

Responsibilities

Meet with all homeless individuals on both a scheduled and drop in basis; by phone, in person, and through street and venue outreach
Provide crisis support and management on the phone and in the field to homeless men and women
Administer brief screening /assessment to determine eligibility for homeless services
Complete HMIS (Homeless Information Management System) intakes for all literally homeless individuals
Complete screenings and intakes over the phone, utilizing the Shelter Point system within HMIS to reserve shelter beds
Connect homeless individuals with eligible services including, housing search assistance, rapid re-housing, landlord mediation, housing resources, housing workshops
Maintain required documentation and tracking of services in a timely manner
Work as part of the outreach team as needed
Engage in referrals and coordination as needed
Attend all CES trainings and all other required trainings
Must be willing to work a flexible schedule that may include some evenings and weekends as well as in the facility and community.
Perform other related duties as required by management
Update and/or maintain all required tools, sheets, and screening forms
Gathers statistical data to monitor program effectiveness
Assists with providing input for grant reports
Successfully complete all HMIS Privacy and Security trainings
Attend weekly or biweekly program staff meetings, trainings and all-staff meetings that are held during the day
Promotes a positive environment by modeling a positive, professional demeanor at all times, treating all community members with dignity and respect
Conversant with and follows all guidelines presented in the NCFFD Policies and Procedure Manual
Maintains client, staff, and organizational confidentiality
Conducts business in accordance with the EOCP Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community