Certified Therapeutic Recreation Specialist (CTRS)

Compass Group • New York, NY

87d • $75,000 - $85,000

About The Position

Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone’s day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals. Everything we do means more when it’s served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset – our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience.
• Registered Dietitian (RD) or Certified Therapeutic Recreation Specialist (CTRS) credentials.
• 3+ years of account management or client services experience.
• Acute-care and/or long-term care experience required.
• Strong communication and customer service skills.
• Demonstrated ability to prepare, analyze, and prepare presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing environment.
• Possesses working knowledge of computer operations and associated software applications required to accomplish job responsibilities.
• Exhibits initiative, responsibility, flexibility and leadership.
• Excellent interpersonal communication skills.
• Strong analytical, intuitive judgment, and decision-making abilities.
• Proficiency in Microsoft Office, especially Excel and Word.

Responsibilities

• Serve as the primary point of contact for resident relations, maintaining high standards of service and communication.
• Build and sustain long-term relationships to ensure customer satisfaction and contract renewals/extensions.
• Survey existing accounts for resident satisfaction opportunities and partner with client teams through monthly promotions and product recommendations.
• Report problems and feedback to management to ensure a safe and professional work environment.
• Maintain and support client satisfaction at a level that ensures account retention.
• Administer customer surveys and respond to unsatisfied patients in a timely and effective manner.
• Ensure that all employees demonstrate best-in-class hospitality to staff, residents and clients.
• Implement approved customer service, dining service standards, and resident engagement programs.
• Promote client awareness of the Morrison Living/CCL resident experience and promote monthly programs.
• Monitor and ensure compliance, progression, and follow-up of any resident satisfaction initiatives.
• Assist in customizing programs to meet each account's unique needs as needed.
• Assist in developing and monitoring a system/unit satisfaction action plan and reporting to clients and leadership as needed.
• Implement and monitor resident/patient satisfaction programs across assigned accounts, ensuring compliance with corporate standards and regulatory agencies (DOH, CMS, JCAHO).
• Promote and track satisfaction progress by leveraging resources, sharing best practices, and exploiting marketing success.
• Maintain awareness of industry trends and satisfaction updates to inform program improvements.
• Foster teamwork and uphold corporate culture and values through regular account visits, communication, and leadership.
• Provide guidance to clinical and management teams to standardize processes and reach operational goals.
• Communicate updates and trends via conference calls and regular leadership check-ins.
• Monitor and recognize performance by rewarding teams when satisfaction goals are met.
• Effectively communicate and collaborate with co-workers, managers, and other departments to resolve client needs in a timely manner.
• Manage internal resources to triage field issues and ensure all relevant information is communicated between client and sector.
• Make recommendations for program enhancements and customer value improvements.
• Remain knowledgeable about programs and services to make informed suggestions to clients.
• Participate in special projects or tasks assigned by leadership.
• Perform other duties as assigned to support the team and organizational goals.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees