Certified Telehealth Specialist

AEG Vision•Pagosa Springs, CO

About The Position

The Certified Telehealth Specialist works in conjunction with remote technicians and Doctors to perform activities involving (but not limited to) patient care, pre-testing, being a chairside advocate during the remote exam and maintaining the doctor’s appointment schedule in a manner that delivers a professional and pleasurable patient experience. With Telehealth, this role is responsible for conducting pre-testing and specialized testing for tele-optometric exams utilizing Telehealth-related equipment and instruments. The Certified Telehealth Specialist (CTS) is a patient advocate. The CTS will guide the patient through the entire Telehealth exam experience, from pre-test, being chairside during the exam and handing the patient off to an optician to purchase materials The CTS will complete patient registration by gathering patient information, including Medical History and Ocular Health data The CTS will conduct pretesting and explain to the patient each step of the process, which instruments conduct which tests and why they are important The CTS must be comfortable engaging the patient in friendly conversation e.g., asking lifestyle questions, to uncover potential needs for eyeglasses and/or contact lenses, or any items the patient would like to make sure are covered by the Doctor The CTS will assist the Remote Technician and Remote Doctor when interacting with patients. The CTS will partner with the remote Doctor to help make appropriate lens recommendations using the lens and handoff tools After the exam, the CTS will escort the patient to the appropriate optician or technician, explaining the recommendations for eyeglasses and/or contact lenses made for the patient

Requirements

High School or GED qualification
Minimum 1-year experience evaluating patients for eye exams and dispensing eye exam medications
Familiarity with medical terms associated with eye treatment
Effective & professional verbal communication skills to discuss prescriptions and treatment plans
Models’ professionalism and a high level of personal and professional integrity through words and actions; able to put personal feelings aside when conducting business or working on tasks
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Effective verbal and written communication skills to effectively work with co-workers and outside vendors and prepare concise and accurate documentation.
Prior experience maintaining patients’ records / files per HIPAA regulations.
Entry level PC skills to include MC Office, Windows, and Word Processing
Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual.

Responsibilities

Instruct patients on medical care as prescribed by the doctor’s treatment plan and schedules follow up appointments as needed
Participate in-practice meetings / projects as requested
Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager’s outreach, etc. (in an office without a PCC)
Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC)
Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the store and / or across the organization
Performs other duties within the practice as requested and as time allows