Certified Specialty Pharmacy Technician (CPhT) - Mason Service Center

Mercy Health BSMH•Mason, OH

45d

About The Position

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities. Reports to Title: Specialty Pharmacy Operations Manager Summary of Primary Function/General Purpose of Position The Specialty Pharmacy Technician is responsible for supporting standardization and optimization of specialty pharmacy services across Bon Secours Mercy Health. The goal of Specialty Pharmacy Technician is to perform the basic duties of a specialty pharmacy technician in all designated sites. Including and not limited to, prescription data entry, as well as communicate and coordinate with all parties necessary to insure timely shipping and delivery of specialty medication prescription orders. The Specialty Pharmacy Technician is responsible for under general supervision, assisting the pharmacist to fill prescriptions, select, assemble, and place medications for specialty services. The Specialty Pharmacy Technician will have a variety of job responsibilities within the specialty pharmacy that will encompass various activities.

Requirements

ExCPT Certification provided by the National Health Career Association or Pharmacy Technician Certification Board (PTCB) certification and registration with State Board of Pharmacy (required)
High School Diploma or GED (required)

Nice To Haves

Completion of ASHP/ACPE tech training program - or - pharmacy technician training via Armed Forces/Veterans Affairs - or respective state department approved career tech high school program (preferred)
Previous experience working in Retail, Ambulatory, Outpatient, Hospital, Acute Care, or Home Infusion pharmacy (preferred)

Responsibilities

Process prescription information in the computer system
Assist in complete and accurate billing of third-party payer plans
Ensure accurate and safe processing of prescription information
Review patient profile for accuracy
Receive prescriptions from patients; gather customer information per department policy
Document appropriately and maintain updated patient charts
Assist customers with prescriptions and/or other products
Complete specialty orders to meet customer needs
Demonstrate ability to respond to customer/co-worker questions or concerns in an appropriate and customer-focused manner
Assist in the preparation and delivery of medications and supplies as assigned
Prepare prescription drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies, and Bon Secours Mercy Health policy
Ensure refill dates are documented appropriately in order to prevent patient’s missing a dose
Assist the pharmacist in identifying patient problems and issues
Order, receive, maintain, and stock inventory and supplies from various vendors
Verify items against prescription labels
Deliver items to appropriate individuals or business units
Follow all policies and procedures related to shipping and proper medication storage
Monitor expiration dates and manage product returns as necessary
Coordinate and ensure appropriate medication delivery
Coordinate delivery of medications, supplies and equipment to patients or other areas as assigned
Complete order taking, verifying proper information
Listen to customer concerns
Complete the work of a pharmacy technician as required
Answer phone calls, faxes, and computer requests in a timely manner
Cross train and cover all department technician areas assigned
Train other staff members and students as needed
Assist in maintenance of the pharmacy to reflect a clean and well-stocked condition on a daily basis
Provide initial patient set up to establish account with the specialty pharmacy
Verify patient insurance coverage
Assist patients in working with insurance companies
Research to optimize patient-specific and drug-specific copay assistance
Provide recommendations on additional funding sources
Contact insurance carriers, benefits offices, and patients to determine new and ongoing coverage levels:
Verify insurance information and level of coverage
Inform patient of pharmacy benefits coverage
Assist patient with the specialty pharmacy process for non-participating pharmacy for patient ease in out-of-network situations
Plan and schedule patient deliveries with respect to efficiency, time, priority, product specific shipping needs, and cost effectiveness
Communicate with internal departments and external specialty pharmacies to ensure customer needs are met
Evaluate delivery requirements and ensure timely and accurate delivery
Proactively communicate with patients when there are delivery delays
Determine best method of delivery with relationship to location and time constraints (Fed Ex, UPS, Courier, Mail, or other modes as necessary)
Coordinate the receipt of all shipments
Adheres to Bon Secours Mercy Health rules, regulations, and polices
Demonstrates Commitment to Customers
Is aware of different customer needs/desires
Takes action to meet customer needs/desires with respect to customer diversity
Helps improve processes to meet customer needs
Suggests and acts on ideas to improve overall customer service
Respects confidentiality and shares information with only those that need to know
Problem-solve issues as they arise to meet internal and external customer needs
Demonstrates Commitment to Fellow Employees
Seeks to understand and value differences between employees
Treats other employees with dignity and respect
Demonstrates open, honest communication and behavior
Resolves conflict in a positive manner
Contributes to the productivity of the workgroup
Demonstrates Commitment to Bon Secours Mercy Health
Lives the values of dignity, integrity, service, and compassion
Supports the mission/vision
Speaks positively about Bon Secours Mercy Health
Chooses to make Bon Secours Mercy Health a better place
Provide feedback for continual process improvement
Performs other duties as assigned. Assists and supports other departments when needed

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.

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