The position involves engaging customers and patients by greeting them and offering assistance with products and services. The role requires resolving customer issues and answering questions to ensure a positive customer experience. It emphasizes modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits such as greeting, eye contact, and courtesy, as well as Walgreens service traits like offering help proactively and servicing until satisfied. The position also involves developing strong relationships with the most valuable customers. In terms of operations, under the supervision of the pharmacist, the role assists in the practice of pharmacy in accordance with state, federal, and company policy. Responsibilities include reviewing and complying with the Walgreen Co. Pharmacy Code of Conduct, performing duties assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, and utilizing pharmacy systems to enter patient and drug information accurately. The role also includes filling prescriptions, verifying medicines, checking for possible interactions, and reporting prescription errors to the pharmacist on duty. Additionally, the position requires adherence to company policies regarding Good Faith Dispensing and managing cash register transactions. The role also involves leading pharmacy department inventory management activities, maintaining knowledge of company asset protection techniques, and assisting in developing relationships with the local medical community. The position supports the execution of the Pickup program and ensures the Pharmacy Department is stocked and orderly. Coaching pharmacy technicians and cashiers in the correct use of processes and tools to drive efficiency is also a key responsibility. Finally, the role includes maintaining certification through the designated training program and attending training sessions as requested by the manager.