The position involves engaging customers and patients by greeting them and offering assistance with products and services, ensuring a positive customer experience. The role includes modeling and sharing customer service best practices with team members, developing strong relationships with valuable customers, and assisting in pharmacy operations under the supervision of a pharmacist. Responsibilities include entering patient and drug information, filling prescriptions, reporting errors, and adhering to company policies. The position also involves inventory management, supporting clinical services, and maintaining relationships with the local medical community. Training and personal development are emphasized, with a requirement to maintain certification and attend training sessions.