The position involves engaging customers and patients by greeting them and offering assistance with products and services. The role requires resolving customer issues and answering questions to ensure a positive customer experience. It emphasizes modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits such as greeting, eye contact, and courtesy, as well as Walgreens service traits like offering help proactively and servicing until satisfied. The position also involves developing strong relationships with the most valuable customers. In terms of operations, under the supervision of the pharmacist, the role assists in the practice of pharmacy in accordance with state, federal, and company policy. Responsibilities include reviewing and complying with the Walgreen Co. Pharmacy Code of Conduct, entering patient and drug information into pharmacy systems, filling prescriptions, verifying medicine correctness, and checking for possible interactions. The position requires reporting prescription errors to the pharmacist and adhering to company policies regarding pharmacy errors. Additionally, the role involves managing cash register transactions, assisting customers in locating products, handling telephone calls, processing manual claims for third-party prescription services, and performing clerical duties as assigned. The position also includes leading inventory management activities, maintaining knowledge of asset protection techniques, and supporting the Pharmacy Manager and Staff Pharmacist in analyzing pharmacy performance data. The role may also involve assisting in clinical services and maintaining good relationships with the local medical community. The position requires compliance with company policies and maintaining respectful relationships with coworkers.