Certified Senior Pharmacy Technician

Walgreens•Houston, TX

1d•Onsite

About The Position

The Certified Senior Pharmacy Technician engages customers and patients, resolves issues, and models customer service best practices. Under the supervision of a pharmacist, they assist in pharmacy practice, including entering patient and drug information, filling prescriptions, and managing workflow. They are responsible for inventory management, processing claims, handling sales, and supporting clinical services and community outreach. The role also involves coaching other technicians and cashiers, maintaining department appearance, and ensuring compliance with company policies. Continuous training and development in healthcare and pharmacy are also key aspects of this position.

Requirements

PTCB or ExCPT certification (except in Puerto Rico)
One year of work experience as a pharmacy technician in a retail or hospital setting
Must be fluent in reading, writing, and speaking English (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evening and weekend hours
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or in locations where this role is covered under a collective bargaining agreement)

Nice To Haves

Prior work experience with Walgreens
Basic math skills (counting, measuring and weighing medications)
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online)
Knowledge of store inventory control

Responsibilities

Engages customers and patients by greeting them and offering assistance with products and services
Resolves customer issues and answers questions to ensure a positive customer experience
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
Develops strong relationships with most valuable customers
Assist in the practice of pharmacy, in accordance with state, federal, and company policy (under the supervision by the pharmacist)
Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
Assists pharmacists in scheduling and maintaining work flow
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required
Takes customer to OTC aisle when possible to assist in locating products
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
Leads Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor
May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers
Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities
Supports execution of Pickup program
Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance
Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy
Complies with all company policies and procedures; maintains respectful relationships with coworkers
Completes special assignments and other tasks as assigned
Maintains PTCB or ExCPT certification through the designated PTCB or ExCPT training program and/or state required certification/registration
Attends training and completes PPLs requested by Manager and acquires continuing education credits
Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments