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The position involves engaging customers and patients by greeting them and offering assistance with products and services, ensuring a positive customer experience. The role includes modeling and sharing customer service best practices with team members, developing strong relationships with valuable customers, and assisting in pharmacy operations under the supervision of a pharmacist. Responsibilities include entering patient and drug information, filling prescriptions, reporting errors, and adhering to company policies. The position also involves inventory management, supporting clinical services, and maintaining a clean and orderly pharmacy environment.