The position involves engaging customers and patients by greeting them and offering assistance with products and services. The role requires resolving customer issues and answering questions to ensure a positive customer experience. It emphasizes modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits such as greeting, eye contact, and courtesy, as well as Walgreens service traits like offering help proactively and identifying needs. The position also involves developing strong relationships with the most valuable customers. Under the supervision of the pharmacist, the role assists in the practice of pharmacy in accordance with state, federal, and company policy. Responsibilities include reviewing and complying with the Walgreen Co. Pharmacy Code of Conduct, entering patient and drug information into pharmacy systems, filling prescriptions, and ensuring accuracy in medication dispensing. The role also includes assisting pharmacists in scheduling and maintaining workflow, reporting prescription errors, and adhering to company policies regarding pharmacy errors. Additionally, the position involves managing cash register transactions, assisting customers in locating products, handling telephone calls, processing manual claims for third-party prescription services, and performing clerical duties as assigned. The role requires leading inventory management activities, maintaining knowledge of asset protection techniques, and supporting the Pharmacy Manager and Staff Pharmacist in analyzing pharmacy performance data. The position may also involve assisting in clinical services and developing relationships with the local medical community. The role supports the execution of the Pickup program and ensures the Pharmacy Department is well-stocked and orderly. Coaching pharmacy technicians and cashiers in efficient processes is also part of the job, along with completing special assignments as needed.