The position involves engaging customers and patients by greeting them and offering assistance with products and services. The role requires resolving customer issues and answering questions to ensure a positive customer experience. It emphasizes modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits such as greeting, eye contact, and courtesy, as well as Walgreens service traits like offering help proactively and servicing until satisfied. The position also involves developing strong relationships with the most valuable customers. Under the supervision of the pharmacist, the role assists in the practice of pharmacy in accordance with state, federal, and company policy. Responsibilities include reviewing and complying with the Walgreen Co. Pharmacy Code of Conduct, entering patient and drug information into pharmacy systems, filling prescriptions, and ensuring accuracy in medication dispensing. The role also includes assisting pharmacists in scheduling and maintaining workflow, reporting prescription errors, and adhering to company policies regarding pharmacy errors. Additionally, the position requires handling cash transactions, assisting customers in locating products, processing manual claims for third-party prescription services, and managing pharmacy inventory activities. The role supports the execution of the Pickup program and maintains the Pharmacy Department's cleanliness and orderliness. Training and personal development are also key components, with a requirement to maintain PTCB or ExCPT certification and attend training as requested by the manager.