Certified Phlebotomist / Patient Service Technician - CPPST 26-00826

NavitasPartners•Sandwich, MA

32d

About The Position

We are seeking a Certified Phlebotomist / Patient Service Technician to provide high-quality patient care through the collection, processing, and handling of laboratory specimens. This role serves as front-line support for laboratory services and requires strong customer service skills, attention to detail, and the ability to work across multiple collection sites.

Requirements

High school diploma or equivalent required
Successful completion of a basic phlebotomy program (classroom and practical hours) or work experience where phlebotomy is a primary function
Phlebotomy certification preferred
Valid U.S. Driver’s License upon hire
Acceptable driving record per Motor Vehicle Record (MVR) criteria
Completion of required driver safety training upon hire and every two years thereafter
Successful completion of a medical terminology assessment
Ability to read, write, and communicate effectively in English
Basic computer skills, including Microsoft Office and keyboarding, preferred

Responsibilities

Collect laboratory specimens in accordance with established policies and procedures
Deliver excellent customer service as a primary point of contact for patients and clients
Communicate professionally and confidentially with patients, providers, and staff
Perform venipuncture, finger sticks, and heel sticks on ambulatory and bedridden patients
Obtain throat culture swabs and provide verbal instructions for home specimen collection (e.g., stool samples, 24-hour urine collections)
Process specimens according to testing methodology, including centrifuging samples, separating serum or plasma, and maintaining proper temperature controls
Accurately register patient demographic information in the Laboratory Information System (LIS)
Ensure complete and accurate data entry for proper billing and compliance
Enter laboratory orders accurately under the correct patient accounts
Maintain compliance with HIPAA, Medicare medical necessity requirements, and phlebotomy regulations
Rotate between multiple laboratory collection sites (minimum of three locations)
Open and close assigned collection sites as scheduled
Communicate with healthcare providers regarding specimen identity, patient information, diagnoses, and test results
Identify and troubleshoot specimen issues, escalating concerns to leadership when necessary
Perform occasional STAT draws at nursing homes, patient homes, or physician offices as assigned
Participate in on-call rotation per contract requirements
Maintain inventory and fill supply orders for clients and collection sites
Keep phlebotomy areas clean, safe, and well-stocked, including daily maintenance of drawing rooms
Collaborate with laboratory staff and support teams, performing additional duties as assigned
Consistently demonstrate service excellence to patients, families, visitors, and coworkers