Certified Pharmacy Technician - Outpatient Pharmacy (Full Time) (3475)

REGIONAL ONE HEALTH•Memphis, TN

1d•Onsite

About The Position

Performs various technical and customer-focused functions in an outpatient pharmacy setting, including prescription processing, medication dispensing, patient support services, and operational tasks under the supervision of a licensed pharmacist. Emphasizes ambulatory care services such as medication adherence support, synchronization programs, home delivery coordination, curbside pickup, and exceptional customer service.

Requirements

Successful completion of Pharmacy Technician program or equivalent education. Required
PHRMTECH-R - Registered Pharmacy Technician Upon Hire Required
Experience in patient care as obtained through completion of a Pharmacy Technician program Required or
Minimum 1 year experience previous experience as Pharmacy Technician. Required

Responsibilities

Provides assistance and performs technical pharmacy services under the supervision of a licensed pharmacist and in accordance with established policies and procedures.
Accurately fills and prepares outpatient prescriptions and medication orders, selecting medications from stock, counting/packaging quantities, labeling, and presenting for pharmacist verification.
Processes prescription intake, including reading and interpreting physician orders, entering data into computerized systems, and managing refills.
Operates pharmacy software and computerized data systems for order entry, patient profile management, billing/charging, and retrieving information.
Supports medication adherence initiatives, including enrolling patients in medication synchronization (med sync) programs, aligning refill dates, preparing adherence packaging (e.g., blister packs), and conducting patient outreach for refill reminders.
Coordinates patient convenience services such as home delivery arrangements, and curbside pick-up.
Delivers outstanding customer service by interacting courteously with patients (in-person, over the phone, or via digital channels), answering inquiries, resolving issues, and promoting patient satisfaction in line with service standards.
Assists in inventory control, including ordering, receiving, stocking, rotating stock, checking for outdated medications, and maintaining perpetual inventory records.
Receives, transports, and stores pharmacy-related items; replenishes stock in dispensing areas and ensures proper storage conditions.
Maintains a clean, orderly, and safe pharmacy work environment, utilizing supplies cost-effectively and reporting equipment issues.
Manages billing and insurance processes, including posting charges, adjusting patient profiles, troubleshooting rejections, and crediting unused medications.
Works collaboratively with patients, healthcare providers, and pharmacy team members to coordinate care and implement activities efficiently.
Maintains confidentiality of patient information and adheres to all organizational policies (e.g., HIPAA, compliance, safety, and infection control).
Completes required training, education, and performance improvement activities; responds to opportunities for process improvement.
Provides coverage for shifts, including potential evenings, weekends, or holidays as needed to ensure continuous operations.
Assists in orienting and supporting students, new staff, or ancillary personnel as required.