Certified Pharmacy Technician - Remote US

Gainwell Technologies LLC

10d•Remote

About The Position

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. SummaryGainwell Technologies is seeking a Certified Pharmacy Technician - Remote US to support a high-volume PBM clinical and technical call center environment. In this fully remote role, you will assist with provider inquiries, process prior authorizations, and help ensure timely, accurate resolution of pharmacy-related requests while maintaining compliance with HIPAA, state regulations, and internal quality standards.Your role in our mission

Requirements

Active Certified Pharmacy Technician (CPhT) certification and/or active Pharmacy Technician registration as required by applicable Board of Pharmacy regulations.
At least 2 years of pharmacy technician experience, preferably in retail, hospital, managed care, PBM, insurance, or prior authorization support.
Strong knowledge of drug terminology, pharmacy operations, and pharmacy benefit or claims-related processes.
Experience working in a fast-paced, metrics-driven environment with strong attention to detail and accuracy.
Proficiency in Microsoft Office applications and the ability to quickly learn internal systems and workflows.

Responsibilities

Process prior authorization requests within required turnaround times and complete approvals when pharmacist review is not needed.
Handle provider inquiries efficiently across phone, email, fax, and web-based channels, aiming for first-contact resolution whenever possible.
Conduct outbound communication to providers to obtain missing information and support closure of pending prior authorization cases.
Accurately document all interactions, decisions, and follow-up actions in the appropriate systems.
Follow established workflows, productivity expectations, and quality standards while identifying opportunities for process improvement.