Certified Pharmacy Technician - Remote
About The Position
Our client is seeking Certified Pharmacy Technicians (CPhT) to serve as Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role — candidates must be comfortable conducting 90–100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers. The primary focus of this role is identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma. Navigators follow structured call guides, provide patient education within defined scope, coordinate with pharmacies and providers as needed, and document all interactions in real time across multiple systems. Success in this role requires strong verbal communication, active listening, empathy, and the ability to maintain quality and professionalism in a metrics-driven environment. Candidates must be self-directed, comfortable working remotely, and committed to HIPAA compliance and documentation accuracy.
Requirements
- Certified Pharmacy Technician, cpht
- Outbound Call Center Experience (NOT retail pharmacy
- High volume call environment (90-100 calls a day)
- medication adherence
- Microsoft office proficiency
- Experience with Medicare/managed care populations
- Familiarity with chronic condition medications (diabetes, hypertension, hyperlipidemia, asthma)
- Experience coordinating with providers, pharmacies, or ancillary services
- Strong verbal communication
- Active listening
- Empathy
- Ability to maintain quality and professionalism in a metrics-driven environment
- Self-directed
- Comfortable working remotely
- Committed to HIPAA compliance and documentation accuracy
Responsibilities
- Conducting 90–100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers
- Identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma
- Following structured call guides
- Providing patient education within defined scope
- Coordinating with pharmacies and providers as needed
- Documenting all interactions in real time across multiple systems
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
