Certified Pharmacy Technician Specialist - Ambulatory

OhioHealth

23h • Remote

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: UP TO $5,000 SIGN-ON BONUS!! This is a full-time, day shift position in Population Health Pharmacy Services. Remote/Work from home role with occasional work at the Blom Admin Campus, M-F 9-5:30p. Candidates will have at least 2 years of experience in a similar role. JOB SUMMARY The Certified Pharmacy Technician Support Specialist for Population Health Pharmacy Services support ambulatory pharmacy programs by scheduling patients, coordinating prior authorizations and patient assistance programs, and supporting pharmacists with medication access and outreach. This role includes frequent phone-based patient support, insurance navigation, and use of excel for data tracking and reporting. Experience with community/retail experience and med rec desired.

Requirements

• High school diploma, GED, or foreign school diploma equivalent to a U.S. high school diploma (Required)
• Must be at least 18 years of age (Required)
• Individual must be registered as a Certified Pharmacy Technician (CPhT) with the Ohio Board of Pharmacy (Required)
• Knowledge of community pharmacy operations, customer service excellence, basic medical terms and drug names. (Required)
• Work requires a high school level of skills and good communication skills; the ability to gather and interpret data in situations where the information or problems are not difficult or complex; the ability to exchange information and explain instructions and/or procedures to employees, patients, and others; involves following existing procedures and instructions, sometimes receiving assignments in the form of results expected, due dates and general procedures to follow. (Required)
• Knowledge of compounding, pharmacy math skills, hospital pharmacy operations, medical terminology, and various drug names (trade generic).
• Detail-oriented
• Works well in an interdisciplinary team
• Adaptable
• High School or GED (Required)
• CPHT(cert) - Certified Pharmacy Technician (Certified) - Ohio Board of Pharmacy, PTCB - Pharmacy Technician Certification Board - Board of Pharmacy Specialties

Nice To Haves

• Advanced training/experience in prescription insurance, patient support programs, motivational interviewing, Microsoft Office products and an integrated electronic medical record. (Strongly preferred)
• Post-high school education or equivalent self-directed development path desired.
• Experience with community/retail experience and med rec desired.

Responsibilities

• IV Area Specialist
• Successful completion of competency programs for area of specialty and completion of on-going designated training deemed applicable at the system & local campus level
• Assists in the development and administration of competency programs
• Maintains quality assurance programs and process improvement
• Completes projects pertaining to area of specialty
• Completes an annual re-certification in sterile compounding as appropriate along with minimum number of accurately prepared doses
• Specialist will also understand all system/local policies and standard operating procedures (SOP) regarding area of specialty and will be required to keep up with all updates or changes to these policies
• Responsible for administration functions, including documentation of all required associate media fill competency assessments as required by all USP chapters
• Responsible for training of associates, including required documentation
• Responsible for effective coaching: providing support to, and feedback on, the individual in their area of specialty
• Responsible for completion and documentation of all required surface sample testing
• Conducts essential responsibilities in a manner consistent with OhioHealth’s Core Values: Compassion, Excellence, Inclusion, Integrity, and Stewardship
• Automation Technology Specialist
• Successful completion of competency programs for area of specialty and completion of on-going designated training deemed applicable at the system & local campus level.
• Assists in the development and administration of competency programs.
• Maintains quality assurance programs and process improvement
• Completes projects pertaining to area of specialty
• Completes an annual re-certification as appropriate and a minimum number of monthly and annual report management and product support activities.
• Specialist will also have an understanding of all system/local policies and standard operating procedures (SOP) regarding area of specialty and will be required to keep up with all updates or changes to these policies.
• Responsible for administration functions, including adding new users, removing users, other build, or update requirements.
• Responsible for training of associates, including required documentation.
• Responsible for effective coaching: providing support to, and feedback on, the individual in their area of specialty.
• Understand optimization programs and perform quality checks on automation devices.
• Working knowledge of the software programs for the automation technology, including interfaces etc.
• Engages in thorough troubleshooting issues and coordinating maintenance as needed.
• Conducts essential responsibilities in a manner consistent with OhioHealth’s Core Values: Compassion, Excellence, Inclusion, Integrity, and Stewardship.
• Controlled Substance Support Specialist
• Successful completion of competency programs for area of specialty and completion of on-going designated training deemed applicable at the system & local campus level.
• Assists in the development and administration of competency programs.
• Maintains quality assurance programs and process improvement
• Completes projects pertaining to area of specialty.
• Completes an annual re-certification as appropriate
• Specialist will also understand all system/local policies and standard operating procedures (SOP) regarding area of specialty and will be required to keep up with all updates or changes to these policies.
• Responsible for administration functions, including performing controlled substance inventories and documentations as required.
• Responsible for training of associates, including required documentation
• Responsible for effective coaching: providing support to, and feedback on, the individual in their area of specialty.
• Maintains and updates technology-assisted dispensing devices for optimal inventory levels.
• Ensures collection and processing of expired products for reverse distribution.
• Ensures controlled substance discrepancy resolution.
• Liaison for nursing leader problem resolution.
• Conducts essential responsibilities in a manner consistent with OhioHealth’s Core Values: Compassion, Excellence, Inclusion, Integrity, and Stewardship.
• Medication Support Specialist
• Performs patient care support activities, which may include the following:
• Obtains and documents accurate medication histories.
• Assists the pharmacist in collecting, organizing, and evaluating information for direct patient care, medication use review, and departmental management.
• Assists the pharmacist in the identification of patients who desire/require education to optimize the use of medications, equipment, and devices.
• Assists the pharmacist in the monitoring of medication therapy.
• Participates in the pharmacy department's processes for preventing medication misadventures.
• Effectively communicates with patients, family members, members of the healthcare team, as well as with people outside the health system who provide information or services that help facilitate patient care.
• Efficiently solves problems commonly encountered in one's own work.
• Displays a caring attitude toward patients in all aspects of job responsibilities.
• Understands the use and side effects of prescription and non-prescription medications used to treat common disease states.
• Obtains medication history information for patients pending admission from the emergency department or other areas of the hospital.
• Specialist will also understand all system/local policies and standard operating procedures (SOP) regarding area of specialty and will be required to keep up with all updates or changes to these policies.
• Responsible for effective coaching: providing support to, and feedback on, the individual in their area of specialty.
• Conducts essential responsibilities in a manner consistent with OhioHealth’s Core Values: Compassion, Excellence, Inclusion, Integrity, and Stewardship.
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
• The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Benefits

• Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED