Certified Optometric Telehealth Local Technic Float

ShopKo • Altoona, WI

143d

About The Position

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients. Enjoy on-the-job training and certification opportunities as well a comprehensive benefits package including medical, dental, and vision plans, 401K with match, and paid time off. Shopko Optical is seeking a Full-time Certified Optometric Telehealth Local Tech to join our team in Altoona and Eau Claire, WI.

Requirements

• Maintain license as required by state.
• High School graduate or equivalent.
• Shopko Optical OCE Certification required.
• Review and pass the DigitalOptometrics Certification Exam.
• Experience with technology such as medical devices or equipment.
• Strong communication and interpersonal skills.
• Strong planning, organizational, and time management skills.
• Able to work collaboratively in a team environment.
• Strong problem-solving skills to identify problems and develop solutions.
• Strong verbal and written communication and interpersonal skills.
• Attention to detail.
• Able to thrive within a fast-paced environment.
• Able to maintain a high level of confidentiality.

Responsibilities

• Assist optometric telehealth team in preparing the patient for an optometric telehealth exam through pre-testing and gathering important health information.
• Represent the patient as an advocate with the optometric telehealth team during the eye exam.
• Educate patients on the proper use of eyeglasses and contact lenses.
• Maintain patient records and update as necessary; ensure confidentiality with all patient information according to HIPAA and Shopko Optical policy.
• Prior to pre-testing, in the presence of the patient, clean all machine chin and forehead rests with an alcohol pad.
• Perform lensometry work to determine the patient's previous prescription in eyewear.
• Gather prior glasses and contact lens information from most recent exam (including from other eyecare center).
• Perform diagnostic pre-testing to prepare patient for telehealth eye exam.
• Clearly explain the preliminary testing process to patients.
• Accurately document results after each test.
• Gather medical records and patient information.
• Provide a transition of care from the optometric telehealth lane to the salesfloor including a strong hand off to the optician who will complete the patients visit.
• Understand Managed Vision Care (MVC) plans and be able to articulate exam benefits to patients.
• Accurately pull contact lens trials when requested by the doctor.
• Instruct patients on the insertion and removal, cleaning, care and proper handling of contact lenses.
• Maintain clinical supplies and ensure inventory is not expired.
• Greet patients and customers.
• Gather insurance information and verify insurance eligibility for upcoming appointments.
• Prescreen patients for inhouse doctor during optometric telehealth downtime.
• Confirm optometric telehealth appointments.

Benefits

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees