Certified Optometric Telehealth Local Technic

ShopKo, Inc.•Plover, WI

49d•Onsite

About The Position

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients. Enjoy on-the-job training and certification opportunities as well a comprehensive benefits package including medical, dental, and vision plans, 401K with match, and paid time off. Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Certified Optometric Telehealth Local Tech to join our team in Plover, WI. POSITION SUMMARY: Assist optometric telehealth team in preparing the patient for an optometric telehealth exam through pre-testing and gathering important health information. Represent the patient as an advocate with the optometric telehealth team during the eye exam. Educate patients on the proper use of eyeglasses and contact lenses. Maintain patient records and update as necessary; ensure confidentiality with all patient information according to HIPAA and Shopko Optical policy. Taking Care of our teams who take Care of our Patients Competitive Wages & Incentives 401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay Health & Wellbeing Benefits Voluntary/Cafeteria Offerings Employee Assistance Program On the Job Training & Certification Teammate Recognition Program

Requirements

Maintain license as required by state
High School graduate or equivalent
Shopko Optical OCE Certification required
Review and pass the DigitalOptometrics Certification Exam
Experience with technology such as medical devices or equipment
Strong communication and interpersonal skills
Strong planning, organizational, and time management skills
Able to work collaboratively in a team environment
Strong problem-solving skills to identify problems and develop solutions
Strong verbal and written communication and interpersonal skills
Attention to detail
Able to thrive within a fast-paced environment
Able to maintain a high level of confidentiality
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Able to read and write at a high school graduate level
Able to lift 10 to 20 pounds
Able to view/read computer screen for extended periods of time
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development

Responsibilities

Prior to pre-testing, in the presence of the patient, clean all machine chin and forehead rests with an alcohol pad
Perform lensometry work to determine the patient's previous prescription in eyewear
Gather prior glasses and contact lens information from most recent exam (including from other eyecare center)
Perform diagnostic pre-testing to prepare patient for telehealth eye exam:
Clearly explain the preliminary testing process to patients
Accurately document results after each test
Gather medical records and patient information
Maintain confidentiality with all patient information according to HIPAA
Provide a transition of care from the optometric telehealth lane to the salesfloor including a strong hand off to the optician who will complete the patients visit
Understand Managed Vision Care (MVC) plans and be able to articulate exam benefits to patients
Accurately pull contact lens trials when requested by the doctor
Instruct patients on the insertion and removal, cleaning, care and proper handling of contact lenses
Maintain clinical supplies and ensure inventory is not expired
Greet patients and customers
Gather insurance information and verify insurance eligibility for upcoming appointments
Prescreen patients for inhouse doctor during optometric telehealth downtime
Confirm optometric telehealth appointments