Certified Nursing Assistant, Surgical Peds Unit, Night Shift

Mercyhealth Wisconsin and Illinois•Janesville, WI

1d•Onsite

About The Position

The Certified Nursing Assistant (CNA) Advanced role is responsible for meeting unit competency and orientation requirements, demonstrating advanced competency in overseeing and mentoring new and pool CNA teams. This includes observing and monitoring patient assignments, providing input to the Charge Nurse, and overseeing CNA orientation under the direction of the department educator. The CNA Advanced educates new hires on departmental procedures, safety, and health issues, coaches for improvement, and ensures quality of services to patients and families. They bring concerns and new ideas to the unit manager, provide constructive feedback for evaluations, and complete necessary documentation for patient care. The role involves identifying and addressing special patient needs, attending patient satisfaction meetings, serving as a liaison to nursing management, and assisting leadership with process improvement. Additionally, the CNA Advanced processes patient charges, orders supplies, answers calls, participates in performance improvement activities, serves as a role model, completes occurrence reports, maintains bulletin boards, and works as a CNA when staffing requires. Mercyhealth is an integrated health system delivering exceptional, coordinated care across seven hospitals and 85 primary and specialty clinics, with a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for its commitment to its people and culture, including being ranked #1 on AARP's Best Employers for Workers Over 50, one of Working Mother magazine's 100 Best Companies for Working Mothers, and a Top 50 Company and Top 10 Nonprofit for Executive Women. For over 135 years, Mercyhealth has provided high-quality health care, from routine services to highly specialized care like neonatal intensive care, heart surgery, stroke care, neurosurgery, and cancer treatment.

Requirements

Completion of a CNA program.
CNA requirements met.
Previous healthcare CNA experience required minimum of 1 year CNA or other healthcare experience.
Current CNA certificate in applicable state.
Approved CPR or BLS certification within 90 days.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers information and reports as appropriate; Works well in group problem solving situations; Remains calm when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.
Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Self-directed in daily work routine, remaining productive during work hours.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Utilizes appropriate equipment for partner/patient safety, such as lifts and gait belts.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time, ready to accept assignment.
Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Responsibilities

Oversees the new CNA and pool CNA team serving as a mentor to new hires and a resource to all CNA staff.
Observes and monitors CNA patient assignment, providing input to Charge Nurse regarding assignments.
Oversees CNA orientation under the direction of the department educator, completing an orientation and competency check on new hire CNAs upon the completion of the orientation period.
Educates all newly hired CNA staff regarding departmental procedures, safety and health issues, and other information.
Coaches for improvement and educates staff for results.
Ensures quality of services of CNA to patient and family, while working with support services to ensure quality of services on the unit--e.g., admissions, activities.
Brings concerns and-or new ideas forward to the unit manager to improve care on the unit, reporting staff behavioral concerns to management immediately.
Provides constructive feedback and input to CNA staff during their 90 day and annual evaluations.
Completes documentation as appropriate for any care provided--food consumption, bowel movements, movement, and other documentation as assigned.
Identifies and follows through with patients who have special needs or requests.
Attends meetings for patient satisfaction--new products, processes, ideas, etc.
Serves as liaison to nursing management and the new CNA partner.
Assist nursing and support service leadership in identifying process improvement opportunities as directed by leadership.
Processes patient charges and orders supplies as needed.
Processes order requests in an accurate and timely manner.
Answers the telephone and call lights appropriately and provides information or relays messages to patients and staff.
Participates in department or unit performance improvement activities.
Serves as a role model in Critical Moments of Service standards.
Completes occurrence reports for any qualifying events.
Maintains current bulletin boards, postings, notifications.
Works as CNA as staffing requires.
Special projects and other duties as assigned.