Certified Medical Assistant- OAGH Cancer Center- Crowley- Full Time

Ochsner Health•Crowley, LA

1d•Onsite

About The Position

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. The role involves assisting in the delivery of health care services to patients of various backgrounds and ages, maintaining positive relationships with patients and their families, and collaborating with fellow employees to ensure efficient patient flow. Responsibilities also include communicating with patients via phone to address their needs and utilizing company data systems for pertinent medical documentation. Ochsner Health, the employer, is a leading not-for-profit healthcare provider in the Gulf South, recognized for its expert care and as a top workplace.

Requirements

High school diploma
Experience working with and maintaining confidential information
Experience working in a fast-paced environment with minimal supervision
Medical Assistant Certification
Basic Life Support (BLS) from the American Heart Association
Clinical knowledge
Proficiency in using computers, software, and web-based applications
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Strong interpersonal and customer service skills

Nice To Haves

Completion of a formal medical assistant training program

Responsibilities

Provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider.
Assists in the delivery of health care services to patients of various backgrounds and age.
Maintains positive relationships with patients and their families.
Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician.
Communicates via phone to ensure patient needs are met timely and accurately.
Accesses company's data systems to document pertinent medical information.
Supports the patient and provider throughout the patient visit.
Ensures the patient and provider are prepared for the visit.
Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.
Provides excellent patient service through effective communication both over the phone and in person.
Completes appropriate documentation including patient registration if necessary.
Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as assigned.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.