Certified Medical Assistant-Greenville, SC
About The Position
iTrust Wellness is seeking an actively certified Medical Assistant to join our outpatient mental health practice in a primarily patient services–focused role. This position is ideal for someone with a strong interest in mental health, excellent communication skills, and a passion for delivering outstanding patient experiences in a collaborative, team-oriented environment. While this is a Medical Assistant position, the role is largely administrative and patient-facing (approximately 70%), with a smaller clinical component (approximately 30%). Both experienced and newly certified Medical Assistants are encouraged to apply. As a growing organization, we value team members who are adaptable, tech-savvy, and motivated to support efficient, high-quality patient care. Position Overview This role blends front-office coordination with limited clinical responsibilities to support providers and ensure a seamless patient experience.
Requirements
- High school diploma or equivalent
- Current Certified or Registered Medical Assistant credential (in accordance with state laws), maintained in good standing
- Current CPR/BLS certification
- Strong interpersonal and communication skills
- Ability to multitask, prioritize responsibilities, and work in a fast-paced environment
- Knowledge of HIPAA and patient confidentiality standards
Nice To Haves
- Experience or interest in the mental health field
- Previous experience in a front desk, patient services, or administrative healthcare role
- Familiarity with EMR systems
- Proficiency in Microsoft Office (Word, Excel, Teams)
- Experience in a private practice or outpatient setting
Responsibilities
- Managing incoming and outgoing patient communication (phone calls, messages, and other correspondence) and documenting interactions accurately
- Scheduling, rescheduling, and confirming appointments
- Checking patients in and out, collecting payments, and coordinating follow-up appointments
- Assisting patients with general questions regarding services, forms, and office policies
- Gaining proficiency in the EMR system to enhance workflow and patient satisfaction
- Completing prior authorization requests for medications
- Communicating with pharmacies and other medical offices regarding prescriptions and care coordination
- Maintaining accurate patient records in accordance with HIPAA guidelines
- Collaborating closely with providers and administrative staff to ensure smooth daily operations
- Supporting company culture and upholding organizational values
- Assisting with staffing needs at other iTrust Wellness locations as needed
- Performing additional duties as assigned
- Collecting vital signs as needed
- Administering clinical testing, including UDS panels and GeneSight swabs
- Preparing and administering injectable medications when required
- Maintaining clinical supplies and medication inventory
- Maintaining active certification
Benefits
- Competitive Pay: $18–$25 per hour (based on experience)
- Paid Time Off: Up to 2 weeks earned PTO
- Paid Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, and Black Friday
- Paid Holiday Break: December 24th – January 1st
- 401(k): Up to 3% company match
- Health, Dental, and Vision Insurance: Company contribution
- Medical and Dependent Care FSA: Employee contribution
- Short-Term & Long-Term Disability: Company paid
- Life Insurance: Company paid
- Schedule: Monday–Thursday: 7:30 a.m. – 4:30 p.m. Friday: 7:30 a.m. – 1:00 p.m.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
