Certified Medical Assistant (CMA/RMA) - Express Care Knoxville

Carle Health•Peoria, IL

2h•Onsite

About The Position

The Certified Medical Assistant/Clinical Care Attendant is a vital member of the clinic team, providing comprehensive front and back-office support under the direction of Physicians, Nurse Practitioners, and Physician Assistants or Providers. This role ensures high-quality, patient-centered care in an outpatient setting. Carle Health is committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of patients and communities. Carle Health has nearly 17,000 team members and providers supporting patient care across central and southeastern Illinois, including eight award-winning hospitals and a multispecialty provider group with over 1,500 doctors and advanced practice providers. They are also developing the next generation of healthcare professionals through Carle Illinois College of Medicine and Methodist College. Several Carle Health facilities hold Magnet® designations for nursing care. Carle Health is an Equal Opportunity Employer, participates in E-Verify, and offers opportunities for growth and life-long careers.

Requirements

Certified Medical Assistant (CMA) – American Association of Medical Assistants (AAMA)
Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association (NHA)
Registered Medical Assistant (RMA) – American Medical Technologists (AMT)
Nationally Registered Certified Medical Assistant (NRCMA) – National Association for Health Professionals (NAHP)
Registered Medical Assistant (RMA) – American Allied Health (AAH)
Registered Medical Assistant (RMA) – American Registry of Medical Assistants (ARMA)
Certified Medical Assistant (NCMA) – National Center for Competency Testing (NCCT)
Basic Life Support (BLS) – American Heart Association (AHA) (Within 30 days)
H.S. Diploma/GED

Responsibilities

Assist Providers with outpatient patient management on a rotating basis, handling both front and back-office functions.
Act as a patient advocate, ensuring smooth communication and care delivery in collaboration with Providers, staff, and families.
Utilize clinical knowledge, judgment, and discretion to manage clinic workflows, resources, and data.
Maintain a strong service-oriented attitude when interacting with patients, families, and community agencies.
Greet patients immediately upon arrival, escort to exam suites, and provide a welcoming environment.
Offer convenience items (water, coffee, tea, blankets) to ensure comfort in the lobby or exam suite.
Obtain patient history and review of systems.
Measure and record vital signs (weight, blood pressure, pulse, temperature) and complete all necessary documentation in the patient’s chart according to clinical protocols.
Perform and/or assist with clinical procedures within scope of training and licensure under the supervision of a Provider.
Execute symptom-initiated protocols and perform ordered lab tests as instructed by the provider.
If applicable, offer retail medications and administer prescriptions as directed by the Provider.
Review After Visit Summary (AVS) with the patient, provide instructions, and escort patients to check-out.
Assist with patient satisfaction surveys if needed.
Perform mandatory post-clinic follow-up calls (48-72 hours) and communicate test results to patients in a professional manner, consistent with Carle Health policy.
Take, relay, and process messages from patients, Providers, and pharmacies within scope of training and licensure.
Keep exam rooms stocked with adequate supplies, maintain instruments, and perform sterilization as required.
Maintain all required logs and checks per Carle Health policy (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, and cold sterilization fluid changes).
Maintain all required Carle Health and department-specific competencies and training.