Certified Medical Assistant

American Addiction Centers • Winston-Salem, NC

14d • $23 - $34

About The Position

Join a patient‑centered, high‑performing team where you’ll play a vital role in supporting providers and delivering exceptional ambulatory care. As a Medical Assistant Certified/Registered, you’ll help ensure smooth clinic operations, coordinate patient flow, and uphold the highest standards of quality, safety, and service. If you thrive in a dynamic environment and are passionate about making every patient experience meaningful, we’d love to meet you.

Requirements

• High School Diploma or GED required.
• Graduate of a medical assistant program or at least one year of medical assistant or equivalent clinical experience.
• Strong verbal and written communication skills.
• Proficiency with computer systems and keyboarding.
• Familiarity with ambulatory care equipment and procedures.
• Current AHA CPR certification required.
• Current Medical Assistant Certification or Registration required.
• Non‑certified MAs must obtain certification/registration within 1 year of hire through AMG‑approved bodies.

Responsibilities

• Prepare for patient visits through proactive chart preparation and manage efficient patient flow.
• Perform clinical tests/procedures as ordered and track results, alerting providers to abnormal or delayed findings.
• Accurately collect and label specimens per laboratory guidelines and maintain CLIA‑required quality control logs.
• Administer medications as ordered; communicate with pharmacies for refills per protocol.
• Complete timely and accurate documentation including chief complaint, vitals, history, immunizations, medications, and procedures.
• Provide patient education and discharge instructions per provider direction.
• Assist patients in obtaining additional services before they leave the clinic; ensure continuity of care across providers and departments.
• Support AMG Clinical Integration goals by ensuring complete and accurate data, registries, flowsheets, and test tracking.
• Demonstrate respect, empathy, and cultural sensitivity with patients and families.
• Contribute to initiatives that enhance patient satisfaction and provider/associate engagement.
• Help create a patient‑centered environment through timely appointments, appropriate referrals, and responsive communication.
• Maintain a professional image and adhere to Advocate Behaviors of Excellence.
• Collaborate closely with associates and providers to resolve patient concerns effectively.
• Maintain complete, accurate medical records through proper scanning, filing, and form utilization.
• Participate in medical record audits and indicator development.
• Ensure diagnostic reports and records are available at the start of each visit.
• Obtain proper release‑of‑information documentation and protect patient privacy in all communications.
• Dispose of identifiable patient information securely.
• Follow infection control, OSHA, and accreditation standards consistently.
• Maintain a clean, organized work area aligned with AMG Operating System standards.
• Participate in safety drills; know the location of emergency equipment.
• Promote a culture of safety by identifying risks, reporting safety events, and assisting with corrective actions.
• Ensure accurate order completion, documentation, and charge capture.
• Collaborate with providers and billing teams to support proper coding.
• Maintain inventory par levels and responsible use of standard supplies.
• Support organizational sustainability efforts through recycling and resource stewardship.
• Utilize resources effectively to support revenue and expense management goals.
• Maintain current knowledge of care standards and participate in continuing education.
• Complete annual competency reviews.
• Perform other duties as assigned to support the overall success of the clinic.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED