Adult - Certified Medical Assistant (Bilingual)

HOPE Clinic•Houston, TX

4d•$15 - $18•Onsite

About The Position

Certified Medical Assistant performs various office and clinical duties to keep our healthcare practice running efficiently. They will work directly with healthcare practice staff to collect test samples, maintain patient records, explain common medical procedures to patients and assist in basic examinations under the direction of the licensed healthcare provider. They work as an integral part of the clinical teams across all medical specialties that HOPE Clinic offers to our patients.

Requirements

Minimum of two years in health education, patient navigation, and/or health clinic patient assistance field preferred
CMA or RMA is required or willingness to obtain within 3-month probationary period
Knowledgeable of and maintains HIPAA standards of privacy and confidentiality
Knowledge of Microsoft Office and be able to utilize the Internet
Able to use basic office equipment (e.g., computer, copier)
Strong written and oral communication skills
Must be detailed oriented and able to handle multi tasks
Detail oriented and team player
Excellent customer service skills
Must be able to handle multiple tasks, complexity, and diversity of patients
High School diploma or GED is required; Associates Degree preferred
Completion of a program of training for Medical Assistants is required
Bilingual (Vietnamese, Chinese, Burmese, Arabic and/or Spanish with English) is required
Above average skills in language ability as well as public speaking and writing
Willingness to work in different department and/or travel to satellite sites to provide coverage
Must have good transportation and a valid Texas Driver’s license

Nice To Haves

Experience as a Medical Assistant preferred.
Insurance and medical experience preferred.

Responsibilities

Competency in front desk, eligibility and check out procedures
Place patients in exam rooms, obtain history and vital signs, and document in the medical records
Able to assess patient appointment needs and able to identify the reason of the visit
Assist in the examination and procedures for patients with provider
Encourage new patients to provide appropriate documentation for vaccines or other medical records for their first visit (list of medication, provide previous doctor’s information to get medical records)
Provide treatments as ordered such as aerosol treatments, immunizations, and injections
Assess medical and medical education needs of the patient and provide education as directed by provider
Discharge patients giving all patient documents and provider instructions
Perform laboratory and diagnostic procedures such as venipuncture, urinalysis, glucose, hemoglobin, and electrocardiogram
Learn and apply vaccine schedule accordingly to CDC recommendation based on doctor’s order
Know/learn how to use Immtrac2
Provide translation assistance as needed
Triage patients in person and on the telephone
Answer telephone calls and messages within the same day
Provide education and instructions on lab and diagnostic results, medication refills by telephone and in person for patients
Keep patient exam rooms and nursing station stocked with supplies and organized
Review the providers schedule throughout the day and prior to the start of shift to ensure patient flow
Follow-up on no show appointments as directed by providers
Work with other members and managers to implement daily duties and new programs as needed
Work with other clinical departments as needed to ensure adequate MA coverage for HOPE Clinic
Participate in performance improvement activities, staff trainings, and weekly team huddles
Report errors or issues promptly to supervisor
Maintain security of medical records and patient’s health information according to HIPAA standards
Order medical supplies as determined by inventory needs
Ensure that our patients get the best possible care while providing excellent customer service
Scan medical records as needed
Be flexible to provide coverage across different departments (e.g., OB/GYN/Pediatric/Adult, etc.)
Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed
Perform other duties as assigned to support HOPE Clinic's Mission, Vision, and Values.