Certified Medical Assistant - Gastroenterology Clinic - Full Time

Ochsner Health•Shreveport, LA

20h•Onsite

About The Position

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of diverse backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion. The Ochsner LSU Health System of North Louisiana provides healthcare to more than 140,000 patients across North Louisiana with 600,000 clinic visits annually. There are more than 20 locations, including North Louisiana’s only Level I Trauma Center and Level II Pediatric Trauma Center at its acute care hospital, a newly renovated hospital with women's and children's services in Shreveport, La. and an acute care hospital in Monroe, La. designated as a Level III Trauma Center. Ochsner LSU Health has more than 4,200 employees that work alongside the Ochsner LSU Health Shreveport Physician Group of 950 physicians and residents in more than 65 specialties and subspecialties.

Requirements

High school diploma
Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision
Medical Assistant Certification
Basic Life Support (BLS) from the American Heart Association
Clinical knowledge.
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Supports the patient and provider throughout the patient visit.
Ensures the patient and provider are prepared for the visit.
Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.
Provides excellent patient service through effective communication both over the phone and in person.
Completes appropriate documentation including patient registration if necessary.
Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as assigned.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.