Certified Medical Assistant

Integrea Community Mental Health Systems • Opelika, AL

2d

About The Position

The Certified Medical Assistant (CMA) supports a multidisciplinary mental health team by providing clinical, administrative, and patient‑centered services. This role ensures smooth clinic operations, promotes a safe and therapeutic environment, and enhances the overall patient experience. The CMA works closely with psychiatrists, psychiatric nurse practitioners, nurses, therapists, and administrative staff.

Responsibilities

• Prepare patients for psychiatric and medical evaluations, including obtaining vital signs, medication lists, and relevant health history.
• Assist providers with examinations, procedures, and crisis‑related clinical tasks within scope of practice.
• Perform routine screenings (e.g., depression, anxiety, substance use) using standardized tools.
• Maintain exam rooms, stock supplies, and ensure infection‑control compliance.
• Support medication management processes, including refill requests, prior authorizations, coordinate labs, and pharmacy coordination.
• Schedule appointments, manage patient flow, and support front‑desk operations as needed.
• Document clinical encounters accurately in the electronic health record (EHR).
• Handle patient communications, including phone calls, messages, and follow‑up reminders.
• Assist with insurance verification, billing documentation, and completion of required forms.
• Maintain confidentiality and adhere to HIPAA and mental‑health‑specific privacy standards.
• Provide trauma‑informed, empathetic interactions with patients experiencing emotional distress.
• Offer education on medications, treatment plans, and clinic processes under provider guidance.
• Monitor patient safety in waiting and clinical areas, escalating concerns appropriately.
• Support coordination of care with external providers, hospitals, and community resources.

What This Job Offers

• Education Level: No Education Listed