Certified Medical Assistant

GoHealth Urgent Care•Lancaster, PA

1d•Onsite

About The Position

The Medical Assistant will collaboratively support Medical Providers, Radiologic Technologists, and patients through various tasks including patient care management, organization, and communication. This role requires completing all activities accurately, with high quality, and in a timely manner. The position is integral to the company's vision and mission to become the urgent care Partner of choice by redefining value and access to quality care through an effortless experience, a culture of care, and seamless integration with partners and communities. This vision is achieved through five core values: Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability. The company fosters a fun work environment where people believe in their work, bringing passion and customer focus to the business. Customers experience a welcoming and comfortable environment, state-of-the-art technology, and caring team members in award-winning centers that offer effortless on-demand care 365 days a year in over 250+ centers nationwide. The company partners with prominent and progressive health systems to support communities across the entire continuum of care.

Requirements

High School Diploma required
Graduate of a Medical Assisting Program required
Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA))
One of the following certifications is required at the time of hire: CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association), CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant), RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists), NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing), NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)
In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN, EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians), CNA - Certified Nursing Assistant
Knowledge of medical office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work
Social perceptiveness and service-oriented
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficiency in MS Office and patient management software

Nice To Haves

Medical Assistant experience preferred
Front Desk experience preferred

Responsibilities

Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assigned center.
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
Responsible for maintenance of medical records and scanning charts to patient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
Ensure reception is well maintained
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
All other duties as assigned.