Certified Medical Assistant

SelectQuote, Inc.

11h•$18 - $18•Remote

About The Position

The Care Navigator provides ongoing proactive patient services through regular communication and personalized care plans for patients participating in the Chronic Care Management Program. They assess patient health status address concerns and facilitate access to community resources to improve overall well-being. Key responsibilities include patient education and support consistent patient check-ins detailed documentation and care coordination ensuring patients receive coordinated care across various healthcare providers such as PCPs specialists pharmacists and other healthcare services.

Requirements

Certified or Registered Medical Assistant required
2 or more years of experience in healthcare or a related field (3-5 years preferred)
Ability to work full-time (40 hours per week)
Empathetic and active listener
Effective time management skills and demonstrates the ability to maintain focus and productivity in a remote setting consistently meeting deadlines and performance goals.
Maintain a strong sense of responsibility and accountability ensuring productivity and performance standards are consistently met in a remote environment.
Engage fully with colleagues and teams remotely ensuring effective communication, active participation, and seamless teamwork.
Effectively and appropriately communicate with doctors and healthcare professionals ensuring clarity, professionalism, and accurate information exchange to support patient care and coordination.
Strong communication and interpersonal skills (written and verbal)
Proficient computer skills including Electronic Health Record, Microsoft programs, and Google Suite
Ability to work well independently in a fast-paced, results-driven, remote work environment

Nice To Haves

Family practice internal medicine and geriatrics office experience preferred

Responsibilities

Provide ongoing proactive services through monthly calls
Review the patient's current health status and appropriately escalate concerns to the physician via the escalation protocols. (Follow the patient escalation protocols and workflows to ensure that the patient is receiving quality and standard care)
Providing education related to medical conditions and factors impacting patient’s health
Setting health-related goals based on medical conditions & patient’s priorities
Identifying and assisting in closing clinical and non-clinical care gaps
Empowering patients to make sustainable health behavior changes to improve their well-being
Continually providing motivation encouragement and support
Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols)
Sharing community resource options to help patients access the necessary resources at the right time (e.g. transportation food)
Respond to patients providers and team leaders
Create update and maintain care plans using SelectPatient Management's proprietary software
Achieve monthly call goals based on Supervisor Care Navigator advisory on assigned patient caseload. Typically the expectation is CNs are making 40+ phone calls and/or 11+ patients billed per day
Maintain productivity and quality metrics as defined
Attend weekly team huddles to discuss organizational and team goals as well as strategies to best serve our patient population

Benefits

Competitive Medical, Dental, and Vision Insurance
HSA/FSA
Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
Voluntary Life Insurance for Self, Spouse and Dependent
Company-paid Basic Life Insurance and Long Term Disability
Retirement plan and Employer match contribution with Profit Share
Tuition Reimbursement program
Company perks and Discount program
Engaging Wellness and Financial Education Resources
Employee Assistance Program
Incentive Plans