Certified Medical Assistant

Workit Health

2d•$25 - $25•Remote

About The Position

At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in our app to questions in medical chat, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care by going above and beyond to provide a world-class experience for our members throughout their care at Workit Health. The dedication our team members bring to the table reflects our mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction, trauma-informed, low barrier care along with patient-centered support.

Requirements

Active National Medical Assistant Certification required
Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
Strong analytical ability.
One or more years of healthcare experience and knowledge of medical terminology is preferred.
Comfortable asking for support, help, and guidance as needed.

Nice To Haves

Experience in substance use disorder treatment and/or behavioral health care is a plus.

Responsibilities

Communicating and providing support to members over chat, email, and phone using exceptional customer service.
Relaying member needs to providers.
Corresponding with pharmacies and completing prior authorizations to resolve prescription issues.
Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
Learning and maintaining knowledge of our EHR, product, and communication platforms.
Maintaining a dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment.
Being fully available and focused during scheduled work hours, with the flexibility to join video meetings (camera on) as needed, without competing commitments.
Consistently demonstrating empathy, compassion, and professionalism in all interactions—with members, colleagues, and leadership—across all forms of communication and through professional personal presentation.
Adhering to schedule start and end times

Benefits

Fully remote work
5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
11 paid holidays
Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
401k + 4% matching
Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)
Health Savings Accounts (HSA)
Employee assistance program, complete with financial coaching and counseling sessions
Professional development allowance for Providers and Behavioral Health team
Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally
Vibrant, democratized culture with clubs and multiple ERG groups
Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations