Certified Medical Assistant/Referral Clerk

Community Action Corporation of South Texas • TX

81d

About The Position

The Referral Clerk plays a vital role in assuring timely linkages of external referrals to specialties and follow-up services for patients. The Referral Clerk must work collaboratively with all clinical services staff in support of providing patient services and exhibiting flexibility with a positive attitude. Patient services are the key priority in this position, requiring the Referral Clerk to serve as a point of contact with internal and external departments.

Requirements

• Minimum one year of medical office experience in comparable health setting.
• High school Graduate (or GED) required.
• CMA preferred.
• Excellent communication skills at a level necessary for understanding patients and provider or supervisor’s instructions.
• Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.
• Well developed verbal and written communication skills.
• Basic knowledge of medical terminology.
• Beginner to intermediate computing and phone skills.
• Willingness to demonstrate flexibility in regards to job duties and assignments.
• Ability to multi-task and work effectively in a high-stress and fast-moving environment.
• Culturally sensitive and demonstrates ability and effectiveness working with ethnically diverse populations.
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
• Bilingual preferred.

Responsibilities

• Works independently and collaboratively as part of a team to ensure the timely processing of patient referrals in accordance with level of priority based on provider’s notes in patient’s medical record.
• Assists providers in filling out proper documentation for referrals/authorization as required by service provider(s). Ensures the timely faxing, sending, calling and confirming of referrals.
• Assists patients in scheduling initial appointments. Completes necessary forms and assists patients in navigating through the paperwork and processes involved with making a successful referral.
• Utilizing diplomacy and tact, assists patients in troubleshooting connections with external service providers in order to remove barriers to services.
• Responsible for obtaining timely authorization from patients’ insurance carrier as needed.
• Tracks all data from referrals into a computer data system. Provides reports to Clinical Manager/Coordinator and/or Medical Director on status for referrals upon request.
• Follows-up with patients and/or outside medical facilities to determine if patient kept their scheduled appointment.
• Works collaboratively with other medical facilities, providers and community agencies to maintain up-to-date resource guides of facilities where patients are referred.
• Performs general clerical and/or CMA duties in support of patient services according to the needs of the clinic.
• Maintains the inventory of supplies for examination and procedure rooms, assists in the organization of patient flow, and organizes the clinic environment to ensure patient safety.
• Performs additional duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees