Certified Medical Assistant or Medical Office Assistant Urgent Care

OSF HealthCare • Peoria, IL

84d • $20 - $24

About The Position

Join our team in Urgent Care and experience the opportunity to work with a diverse range of patients and unique medical needs. As a Care Guide, you’ll manage registration, vitals, clinical care, and more, ensuring a seamless and compassionate experience. Our dynamic and fast-paced environment ensures that each day brings new and exciting challenges, keeping your work engaging and fulfilling. Enjoy the benefits of 12-hour shifts, providing you with greater downtime and flexible scheduling to balance your professional and personal life. If you're looking for a rewarding career that combines variety, excitement, and flexibility, we would love to have you on board. The Certified Medical Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their 'secondary guests' through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need. Travel among Central Region locations required: East Peoria, Peoria, Washington, Morton, Pekin, Galesburg.

Requirements

• High School Diploma or GED.
• Certificate of Completion or Diploma from a medical assistant program.
• CMA certification from an approved certifying agency.
• BLS for Health Care Providers certification to be completed within 2 weeks of hire date.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills.

Nice To Haves

• Previous experience as a medical office assistant or CNA.
• Experience with electronic health records and phlebotomy.
• Knowledge of medical terminology.
• Knowledge of Epic.
• Exceptional customer service and phone etiquette.

Responsibilities

• Manage registration and collect payments.
• Room patients and assist the provider with care and treatment.
• Discharge patients and follow-up with them.
• Ensure a seamless and compassionate patient experience.
• Assist with front office and back-office duties in outpatient management.
• Act as a patient advocate and maintain continuous contact with providers and patients.

Benefits

• Comprehensive and market-competitive total rewards package.
• Flexible scheduling with 12-hour shifts.
• Opportunities for professional development.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees