Certified Medical Assistant III Float Lead

Baylor Scott & White Health • Round Rock, TX

126d

About The Position

The Certified Medical Assistant 3 works in large or complex practices. This role assists in delivering health care to patients. It performs advanced patient care activities beyond the CMA 2 role. It also helps with daily clinical operations and project-based work. This position handles complex tasks and escalations. It also involves mentoring, training, and assessing staff. For internal promotions, partner with HR and the Director for approval.

Requirements

• High School Diploma or GED equivalent.
• 3 years of experience as a medical assistant.
• Medical assistant certification from a program accredited by the American Association of Medical Assistants or the American Medical Technologists.
• Knowledge of medical terminology, charts, and records.
• Understanding of safety principles and accurate medical administration.
• Familiarity with HIPAA regulations.
• Ability to give injections and draw blood.
• Excellent bedside manner and ability to make patients feel at ease.
• Excellent listening, interpersonal, and communication skills (verbal and written).
• Ability to fairly assess, mentor, and train others.

Nice To Haves

• Ability to partner with providers and team members.
• Ability to discourage peers from non-productive behavior while redirecting and encouraging constructive feedback.

Responsibilities

• Functions as the team lead for the MA/CMA team.
• Maintains clinical staff schedule.
• Assigns and monitors extra job duties given to MA staff (e.g., Autoclave, stocking exam rooms etc.).
• Develops and implements training protocol for new MA/CMA staff.
• Manages clinical flow and ensures adequate coverage for providers.
• Covers positions when short-staffed, if necessary.
• Makes sure each clinical staff member takes time for lunch.
• Ensures adequate coverage for breaks.
• Communicates workflow changes and is accountable for training MA staff.
• Works with providers and managers to hold team members accountable to standard key workflows.
• Provides input for evaluations and recommends counseling when appropriate.
• Prepares treatment rooms for patient examinations.
• Cleans rooms after procedures, disinfects equipment, and restocks supplies.
• Assists with inventory to ensure necessary supplies, equipment, and instruments are available.
• Records as necessary.
• Assists and accompanies patients from the waiting room and prepares them for examination.
• Interviews patients and records information into their medical records.
• Collects medical data, including vital signs, to help the physician understand the patient's needs.
• Ensures all charts and forms for the office visit are ready for the provider.
• Performs routine patient testing, including medications, injections, and vaccinations.
• Acquires and processes electrocardiograms.
• Collects and processes blood and urine samples.
• Identifies and reports adverse reactions.
• Removes sutures and staples.
• Changes sterile and non-sterile dressings, as requested.
• Performs administrative duties like answering phones, taking messages, scheduling appointments, and managing in-basket tasks.
• Runs huddles as needed.

Benefits

• Eligibility on day 1 for all benefits.
• Dollar-for-dollar 401(k) match, up to 5%.
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more.
• Immediate access to time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED