Certified Medical Assistant / Customer Service Rep | North | Days

UF Health • Jacksonville, FL

126d

About The Position

The position involves providing excellent customer service and greeting patients entering the department/practice. It is a multi-skilled role dedicated to assisting in all aspects of medical practice, including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Requirements

• 1 year Medical assistant preferred.
• 2 years Clerical/customer service experience - ideally in a health care related industry preferred.
• 1 year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred.
• High School Diploma or GED required.
• Certified Medical Assistant (CMA) required within 6 months.
• Basic Life Support (BLS) required at time of hire.
• Medical Terminology Certificate preferred within 30 days.
• Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

Responsibilities

• Receives and directs messages (electronic, in person, and telephone calls) to the appropriate personnel.
• Makes contacts to other departments, physicians, patients, and other outside organizations as necessary for the departmental/practice operations.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections.
• May perform routine clerical duties for the department.
• Perform venipuncture and administer routine, non-controlled medications.
• Administer medication as directed by and under the direct supervision of a licensed physician.
• Collect routine laboratory specimens as directed by the provider.
• Perform basic laboratory procedures including aseptic procedures and taking patient’s vital signs.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees