Certified Medical Assistant (CMA)

TGH Urgent Care powered by Fast Track•Westchase, FL

12d•Onsite

About The Position

Job Summary: Our Mission: To create exceptional patient experiences. Join our team as a Certified Medical Assistant (CMA), providing compassionate patient care in collaboration with our clinical providers. As a key member of the mid-office team, you’ll support daily operations and contribute to delivering high-quality healthcare services to the community. Be part of a supportive environment that values your contributions and celebrates exceptional performance. A few highlights of what we offer: Health benefits (medical, vision, dental, short-term and long-term disability), 401k, PTO, mileage program for travel, and development and training opportunities. The position will remain open until all vacancies are successfully filled.

Requirements

Demonstrate a high level of empathy and communication skills
Exhibit white glove service in customer service and patient care
Effectively act as a liaison between patients and providers
Ability to multitask and pivot attention during high volume
Follow established office routines and organizational policies
Foundational understanding of ethics of confidentiality/HIPAA
Perform other admin related duties as assigned
Cross train between front office and mid office responsibilities as needed to ensure a synced clinic
High School Diploma or equivalent, required
CPR/BLS certification, required
Hold an active Medical Assistant certification, required
Personal reliable transportation is required
As part of the hiring process a background check and drug screen will need to be successfully completed.
Required active certifications listed in job description will need to be provided at time of initial interview.

Nice To Haves

Experience with EPIC, strongly preferred
Working knowledge of medical terminology, strongly preferred

Responsibilities

Perform medical assistant tasks including triage, prepare the patient for the Provider to connect with in the examination room, intake initial medical history or review past medical history listed in the patients’ chart
Ensure the patient understands the wellness plan and care instructions that may be needed as instructed by the Provider
As needed undertake front office and clerical duties such as assisting patients with paperwork, verifying patient demographics and insurance benefits, and performing billing and bookkeeping functions
Assist in procedures, such as removal of foreign objects, including minor suture, as directed by the Provider
Take vital signs, draw labs, complete electrocardiograms, clean wounds, apply dressings and splints as directed by the Provider
Help with notifying patients of lab results, giving vaccines, immunizations and medications prescribed by the Provider
Collect lab work consisting of throat cultures, hematocrits, and urinalysis
Assist with Point of Care (POC) testing
Update medical records in accordance with the organizational procedures and forms
Follow HIPAA guidelines regarding patient confidentiality as well as follow all principles of medical ethics
Keep exam rooms stocked with adequate medical supplies, wash and dry instruments used, and prepare sterilization as needed
Help a patient any time in noticing an urgent need is apparent or as directed by supervisory staff
Responsible for proper handling and storage of all medications stored in the clinic
Complete required training as assigned by the organization
Other duties as assigned
Regularly interacts with providers/team members/patients face to face or electronically