Certified Medical Assistant (CMA) - Endoscopy Clinic

Duke Careers•Durham, NC

122d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Certified Medical Assistant (CMA) – Duke Hospital Endoscopy Clinic 2H Duke University Health System- Duke Hospital seeks to hire a Certified Medical Assistant who will embrace our mission of Advancing Health Together. Qualifying candidates will receive a $7,500 Commitment Bonus! Department Profile: The Endoscopy Unit at Duke South Clinic is a procedural hospital-based clinic with 7 procedure rooms and 20 prep and recovery bays, caring for an average of 50 patients/day. This area has an advanced GI program. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time. Work Hours & Shifts: 4-10 hour shifts per week, on call required. On call consists of weekends and holiday rotations, weeknights are only optional Preferred experience: Med/Surg, Operating Room, PACU, ICU, Endoscopy, and/or Emergency Department experience preferred, but not required, for a high volume, high acuity endoscopy and pulmonary procedure unit. Procedures performed include: general GI procedures and pulmonary procedures as well as interventional procedures. Moderate sedation and strong IV skills also beneficial Job Summary: The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

Requirements

Level I -- Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required.
Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.
Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.
Level I -- No experience required.
Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training.
Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
Knowledge of sterile techniques and procedures relevant to the work performed.
Familiar with the procedures for administering both routine and special patient treatments.
Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
Knowledge of infection control procedures and safety measures, with age-specific competency.
Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
Able to document and communicate information clearly while building effective relationships with patients and staff.
Typing skills and knowledge of medical terminology (Levels II and III).
Ability to independently seek resources and work collaboratively with others.

Nice To Haves

Med/Surg, Operating Room, PACU, ICU, Endoscopy, and/or Emergency Department experience preferred, but not required, for a high volume, high acuity endoscopy and pulmonary procedure unit.
Procedures performed include: general GI procedures and pulmonary procedures as well as interventional procedures.
Moderate sedation and strong IV skills also beneficial

Responsibilities

The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.
Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.
Performs other clinical tasks as assigned by the doctor.
The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling.
They coordinate hospital admissions, lab services, and update medical records.
The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.