Certified Medical Assistant (CMA) TCP Sugar Land

About the position

We are searching for a Certified Medical Assistant (CMA) TCP Sugar Land — someone to gather information, assess and provide direct care to patients. Works collaboratively with other members of the healthcare team to render age-appropriate care. As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Responsibilities

• Assist in the collection of patient/family data that may include biophysical, psychosocial, developmental, cultural, and environmental information per practice protocol
• Collect and document vital signs, BMI, height/weight, and reason for visit with complete accuracy
• Document current medications, allergies, and other information in the electronic health record
• Prepare patients for examination and assist provider, as directed, during treatments, examinations, and testing as directed by the provider
• Document all interventions per practice protocol
• Call in and/or send electronic prescription refills as directed
• Assist provider during office emergency patient care
• Keep rooms stocked with supplies and notify managers when supplies are low
• Participate as a member of the care team, working with each member of the team to meet the goals of the patient, and participate in daily huddles and monthly staff meetings
• Coordinate patient care by following up on lab results, ER visits, et cetera
• Identify patients eligible for Vaccines for Children program and follow procedures for accurate documentation and management
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiate referral
• Manage the outstanding orders report and lab error work queue to assure results are received
• Provide superb customer service

Requirements

• High school diploma or GED
• Graduation from a medical assistant or emergency medical technician program OR Documentation from the licensing authority confirming that medical assistant/emergency medical technician education is not a requirement for certification
• Knowledge of medical terminology, medical assistant/outpatient care tasks, and customer service concepts
• Ability to demonstrate excellent interpersonal, communication, customer service, and problem-solving skills, and operate basic medical equipment
• BLS - American Heart Association
• One of the following licenses and certifications: CCMA, CMA-AAM, CMA-C, EMT, EMT-A, EMT-B, EMT-I, EMT-P, LIC PAR, NCMA, NRCMA, RMA

Nice-to-haves

• Demonstrates SMILES and AIDET philosophies to patients, families and coworkers
• Acknowledges the customer
• Identifies self
• Gives customer a time expectation
• Keeps customers informed by explaining all tasks, processes and procedures
• Thanks the customer
• Adheres to Standards of Behavior