Certified Medical Assistant (CMA)/Care Coordinator

TimeDoc Health, Inc. • Salt Lake City, UT

1d • Remote

About The Position

Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started!
As a care coordinator, you will work with chronically ill patients to provide comprehensive care coordination while uncovering and addressing barriers to care through innovative, holistic interventions. This role requires you to think creatively to help patients find resources that address their specific barriers, educate them about their conditions, and coordinate treatment plans with physician offices as needed
This role requires a patient-focused individual who possesses a compassionate nature, general knowledge of healthcare practices, and is able to work virtually to deliver high-quality patient care coordination services. You must be comfortable handling a high call volume and meeting standard productivity goals as outlined by your leader.

Requirements

• At least 1 year experience as a CMA/RMA, LPN, or RN, with an active accreditation/professional license required.
• Exceptional verbal and writing skills in English, including accurate spelling and grammar.
• Technology experience - preferably with multiple EMR/EHR systems, and familiarity with Microsoft Office, Google Suite products.
• Highly professional on the phone, with the ability to maintain a compassionate and engaging tone.
• Exceptional verbal skills - able to explain our services with confidence, speak clearly, confidently, and have a friendly phone demeanor.
• Highly self-motivated, organized, and able to work independently.
• Able to work a 40-hour schedule (Monday through Friday).
• Must have a private home office that allows you to speak privately and maintain confidentiality with patients (no distractions or interruptions).
• Must have a second monitor, fast and reliable internet (50mbps or more).
• We will provide you with a company laptop and all necessary software to perform the role.

Nice To Haves

• Experience serving a geriatric population is a plus.
• Case management or care coordination experience is a plus.

Responsibilities

• Conducting monthly CCM phone calls with patients, practices, pharmacies, etc. to ensure that your patients are getting what they need between office visits. Expect to spend 7-8 hours on the phone daily.
• Creating and/or revising personalized care plans for each patient you call, in coordination with the practices and providers you support.
• Identifying social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Collaborating with office staff, other community programs, and resources to address all of these effectively.
• Empowering patients to take charge of their own wellness and goals in the context of their care plan.
• Making approximately 30-50 phone calls daily to yield the 15 patient interactions necessary to complete 20 minutes of CCM service for the month.
• Maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.

Benefits

• Our benefits include medical, dental, vision coverage, paid time off, and paid holidays.
• A culture that will have you coming back for more - From online spirit week, to chat rooms filled with cake recipes, we've built a vibrant community that allows workers to connect on a personal level both in-person and from their home offices.
• A team that believes in the GROWTH mindset - Grit: having a passion & perseverance for long-term goals; Results: focusing on delivering tangible results for our patients, clients and business; Openness: providing our employees with an environment that is transparent and open in communication.
• A great place to build a career - As TimeDoc grows, we are committed to promoting from within
• A passion for the intersection of the worlds of medicine and tech
• A mission that you can believe in - helping keep patients healthy and out of the hospital is why we do what we do

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees