Certified Medical Assistant 2 - Sign On Bonus $5,000

University of Miami•Miami, FL

7h•Onsite

About The Position

The University of Miami/UHealth Department of Neurology has an exciting opportunity for a Full Time Certified Medical Assistant 2 to work at the UHealth Medical Campus. The Medical Assistant (MA) 2 will perform multi-skilled tasks to assist the medical providers. The MA 2 shall assist patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The MA 2 provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician. The physician in charge may delegate the tasks to oversee the MA 2 to a Nurse or Designee in charge of the unit/clinic. The MA 2 shall adhere to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The MA 2 provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The MA 2 works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission. Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information. Demonstrate knowledge of basic medical terminology. Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed. Understands the importance of medical and surgical asepsis. Prepares patients for physician’s care with basic instruction and information regarding examination procedures. Performs routine laboratory tests. Perform vital signs, EKG, phlebotomy, and document in patient’s medical record. Observes and reports patient’s signs or symptoms changes. Administers medication safely as directed by the physician. Assists in patient care activities such as walking. Escorts and transports patients to various hospital locations. Cleans and/or sterilizes medical instruments while observing principles of sterile technique. Schedules patients for tests and completes required forms for laboratory work. Provides patient with provider’s care instructions and information. Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties. Adheres to University and unit-level Policies & Procedures and safeguards University’s assets. Department Specific Functions Manage UChart In-Basket messages and CRM WQ by creating telephone encounters and routing to providers, patients, and staff as appropriate. Provide patients with information and updates within the MA Scope regarding care. Address patient concerns via phone escalating to NPs or MDs when needed. Triage prescription refill requests daily, ensuring timely and accurate completion. Verify patient chart documentation and prescriptions are up-to-date prior to processing requests. Review and route prior authorization requests to the PA team, confirming prescriptions are active and ordered by Movement Disorders providers. Assist with Botox and other specialty medication requests, routing inquiries to the appropriate team members. Complete and follow up on medication prior authorization requests within designated timelines and notify providers of outcomes. Process patient forms, upload to UChart, fax to relevant organizations, and keep patients informed about status. Order, stock, and inventory supplies, and assist with clerical duties as needed. Provide clarifications to pharmacies and insurance companies regarding prescriptions, CPT/ICD codes, or provider notes. Collaborate with staff, providers, and outside vendors such as specialty pharmacies, diagnostic labs, and medical supply companies. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Any relevant education, certifications and/or work experience may be considered.

Requirements

High school diploma or equivalent
Graduate from an approved Medical Assistant educational program recognized by the U.S. Department of Education (USDE). Note: (If MA presently has, an active MA certification, school verification and exceptions may apply.)
CMA- Certified Medical Assistant - American Association of Medical Assistants (AAMA)®
RMA- Registered Medical Assistant - American Medical Technologists (AMT)
CCMA- Certified Clinical Medical Assistant- National Healthcare Association (NHA)
NCMA - National Certified Medical Assistant (NHA - NCCT)
NRCMA - Nationally Registered Certified Medical Assistant (NAHP)
MA - Medical Assistant without an approved certification must: provide proof of completion, from an approved educational program sign an Agreement Statement, stating candidate shall obtain a National wide or Statewide MA certification no more than 12 months from the date of hire.
American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers
HIV & AIDS Certification: Florida HIV/AIDS Healthcare Professional Continue Education (CE) Certification
Minimum of 2 years previous experience
Bilingual English/Spanish
Strong, effective communication skills with patients, families, and clinical team
Ability to adapt and exhibit flexibility to handle new, different, or changing environments
Demonstrates strong time management skills to prioritize and act proactively
Ability to uphold professional ethics and maintain patient confidentiality

Responsibilities

Manage UChart In-Basket messages and CRM WQ by creating telephone encounters and routing to providers, patients, and staff as appropriate.
Provide patients with information and updates within the MA Scope regarding care.
Address patient concerns via phone escalating to NPs or MDs when needed.
Triage prescription refill requests daily, ensuring timely and accurate completion.
Verify patient chart documentation and prescriptions are up-to-date prior to processing requests.
Review and route prior authorization requests to the PA team, confirming prescriptions are active and ordered by Movement Disorders providers.
Assist with Botox and other specialty medication requests, routing inquiries to the appropriate team members.
Complete and follow up on medication prior authorization requests within designated timelines and notify providers of outcomes.
Process patient forms, upload to UChart, fax to relevant organizations, and keep patients informed about status.
Order, stock, and inventory supplies, and assist with clerical duties as needed.
Provide clarifications to pharmacies and insurance companies regarding prescriptions, CPT/ICD codes, or provider notes.
Collaborate with staff, providers, and outside vendors such as specialty pharmacies, diagnostic labs, and medical supply companies.