Certified MA Inbskt Panel Specialist-Community Medicine-Care Coord-Full-Time-Days

UF Health•Jacksonville, FL

19d

About The Position

A professional multi skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical processes. Assisting clinicians with patient care by controlling in-basket task management. Responsible for first level of monitoring, triaging, and evaluation of all messages within the centralized in-baskets. Completing and documenting all messaging within the scope of a certified MA; routing all others to appropriate team members as needed based on department or practice protocols.

Requirements

High School Diploma or GED equivalent – Required
Certified Medical Assistant (CMA) – Required At Time of Hire
Basic Life Support (BLS) – Required At Time of Hire
A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

Nice To Haves

2 years – Medical Assistant – Preferred
Bachelor's degree – Preferred
Medical Terminology Certificate – Preferred

Responsibilities

Responsible for the managing, screening and triaging of all in-basket messages utilizing standing orders and triage protocols
Performing all the above while maintaining your patient's privacy, confidentiality, safety, and adhering to ethical, legal, and accreditations/regulatory standards at all times.
Reviews in-basket tasks and pends lab orders, referrals, and medications as appropriate for the completion of tasks based on department and practice guidelines
Monitors and responds to all in basket tasks to ensure completion within organizational standards. Ensures timely processing and follow-up of in-basket messages within set guidelines.
Obtains appropriate input and direction from provider as needed to determine best clinical course of action for specific in basket tasks. Routes tasks appropriately to the APP II Clinical In-Basket Panel Manager and/or RN In Basket Triage Nurse as needed.
Schedule follow up visit according to follow up plan and based on necessity and acuity, by offering the earliest appointment available.
Screens and responds to patient phone calls and MyChart messages as directed by protocol. Accurately documented each encounter in the EMR providing appropriate follow up as necessary.
Correctly documents all entries in the medical record, either electronics or hard copy, to include signature, date and time.
Participates in performance improvement projects and participates as an active care team member in the coordination of patient care. Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
Communicates with all stakeholders, staff, providers, and patients as appropriate and per protocols.