Certified Integration EST - Richmond

Henry Schein

10d

About The Position

JOB OVERVIEW: This position is responsible for delivering a individually tailored and superior customer experience with regard to the integration and networking of all high-tech equipment and to fulfill all aspects in the installation and/or service of all equipment with the focus on excellent customer service in the dental professional’s office. Manage more complex cases and troubleshoot and resolve issues at a higher level and may support additional products.

Requirements

Senior level technical professional; knowledge and full understanding of one or more disciplines and good knowledge of organization, processes and customers.
Good judgment, strong analytical ability, evaluation, originality and ingenuity required to perform tasks.
Know and apply the fundamental concepts, practices, and procedures of a particular field.
Resolve issues and assignments in creative ways.
Typically, 5 or more years of Dental industry field experience or computer hardware and software repair and installation related experience in a customer service environment.
Strong mechanical background.
Windows and Operating system experience.
Ability to lead
Must work well independently
Independent Self-starter
Proven ability to work with confidential information
Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)
Expert in all imaging and CAD/CAM products
Ability to mentor other technicians
Proficiency in all relevant software
Extensive knowledge of computer and vertical market equipment installation and technical support
Proven ability in reading and writing technical documentation (user and administrator orientated) necessary
Advanced Computer skills including; hardware and software configuration, troubleshooting, installation and networking required
Highly proficient in computer hardware including; LAN’s, WAN’s and internet configurations
Experience with commercial audio and video systems
Working knowledge of hydraulics, mechanical and electrical systems
Digital x-ray/software & digital CAD/CAM certifications
Proven ability to administer on time and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
Must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

Nice To Haves

Prior dental or bio-medical experience is helpful, but not necessary.
Computer Science degree, Network Certification, vocational program, or Military experience preferred.

Responsibilities

Installs all high-tech hardware and software needed for the integration and networking of all office high-tech equipment.
Aids in the creation, installation, repair and support of office automation, networking, and related computer/technology projects including mobile devices.
Support and installation of technology related equipment performed both remotely and onsite.
Provides responsible repair and installation services to our customers in a professional manner including escalation and more advanced and difficult issues.
Works with local center personnel to coordinate all office technology installations and integrations.
Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided
Remains well versed on various high-tech equipment and services.
Performs on-site system evaluations as needed to ensure compatibility of products with existing client hardware and software.
Provides ongoing maintenance and support for servers, workstations, in a dental office.
Diagnoses and repairs all high-tech equipment.
Educates customer on proper care and maintenance and advice on simple troubleshooting procedures.
Completes all paperwork pertaining to the installation. (Warranty cards, Installation checklists and provide owner with all manuals.)
Communicates any and all information to DTS, ESS, FSC, local management and OATS personnel when appropriate.
Participates in Center meetings to coordinate all office technology installations and integrations.
Participates in special projects and performs other duties as required.