Certified Doula (Contract)

Engaging Solutions, LLC•Fort Wayne, IN

About The Position

Engaging Solutions is seeking mission-driven, highly reliable Certified Doulas to provide 24/7 labor support to high-risk members. In this role, you are more than a birth companion; you are a vital link in a clinical and community care team dedicated to improving maternal and infant health equity across Indiana. This position requires a high degree of professional accountability, proactive communication, and strict adherence to documentation timelines .

Requirements

Certification: Active Doula Certification (DONA, CAPPA, NBDA, ICTC, ProDoula, or equivalent).
Completion of a minimum of 20–24 hours of formal doula training from a recognized training organization
Proven experience supporting high-risk populations, including those facing grief, loss, or social isolation.
Exceptional "soft skills" with the ability to remain calm and professional in high-stress clinical environments.
Technical Literacy: Proficiency in using EMR systems and mobile apps for real-time tracking and documentation.
Requirements: Reliable transportation, a valid driver’s license, and the ability to travel across the assigned county service area.
Ability to attend in-person prenatal visits and labor/delivery (as required)
Ability to sit, stand, and remain present for extended periods during labor support
Flexibility to work evenings, weekends, and on-call shifts

Nice To Haves

Prior experience supporting pregnant or postpartum individuals (preferred)
Strong interpersonal and communication skills
Ability to build trust and rapport with diverse populations

Responsibilities

High-Touch Prenatal Engagement
Initial Assessment: Conduct a comprehensive prenatal visit to establish a birth plan and assess social determinants of health (SDOH).
The Reminder Protocol: Adhere to the mandatory Labor Notification Protocol, initiating proactive contact with the member from 34-39 weeks gestation to confirm status and availability.
Continuous Support: Provide ongoing emotional and educational support via phone or in-person to ensure member readiness.
Labor & Delivery Support (24/7 On-Call)
Availability: Maintain 24/7 on-call readiness beginning at 34 weeks gestation.
In-Person Presence: Provide continuous, physical, in-person labor support from the onset of active labor through the immediate postpartum period (1–2 hours after birth).
Advocacy & Comfort: Utilize evidence-based comfort measures and facilitate clear communication between the member and the clinical hospital staff.
Escalation: Follow structured escalation procedures for overlapping labor events to ensure no member is left without support.
Postpartum & Safety Coordination
Postpartum Visit: Complete one in-home visit within 7 days of delivery to assess physical recovery, breastfeeding initiation, and maternal-infant bonding.
Behavioral Health Screening: Identify and respond to warning signs of postpartum depression or suicidal ideation using the Program’s Crisis Protocol (including 988/911 escalation).
Documentation & Professional Compliance
Same-Day Reporting: Document all encounters (prenatal, labor, and postpartum) in the Electronic Medical Record (EMR) system within 24 hours.
Capacity Management: Maintain a sustainable caseload (typically 3–4 births per month) to prevent service saturation and ensure 24/7 reliability.