Certified Automotive Service Technician

Dale Howard Auto Center•Waverly, IA

1d•Onsite

About The Position

Join our dynamic team at Dale Howard Auto Center of Waverly as a Certified Auto Technician! We’re seeking a skilled professional, preferably certified with Chrysler, to help drive excellence in our service department. Purpose of the Position: Provides automotive services by performing inspections, repairs, maintenance, and installations efficiently, safely and according to quality and time standards set by the dealership.

Requirements

High school diploma or the equivalent
Ability to read and comprehend instructions and information
Valid driver’s license and acceptable driving record
Maintains certifications or licenses required by state law
Maintains certifications or training completion as required by vehicle manufacturer
Completion of technical school or other form of instruction or training
Owns tools required to perform repairs and services
Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details. This includes understanding the importance of serving the customer and anticipating their needs, being a “self-starter”, consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.
Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, using active listening skills to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.
Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking. This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.
Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions. This includes re-evaluating priorities and re-organizing workload to meet demands, identifying problems, determining relationship between “cause” and “effect” and examining information from different sources to formulate the best course of action.
Applying the Basics focuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems. This includes understanding information gathered from written text, diagrams and graphs; solving arithmetic problems; using computer systems to access and input information; and being able to locate and identify problems encountered on the job.
Understanding and Using Business Knowledge focuses on applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations. This includes the ability to apply the appropriate technical knowledge necessary to complete automotive repairs and services. This involves understanding and applying appropriate technical knowledge and experience to perform automotive services including maintenance, diagnosis and repair, and installation effectively using dealership resources, such as tools, electronic and driveability equipment, to perform the job. Other skills include assisting in controlling costs and executing dealership policies and procedures to ensure customer loyalty.

Nice To Haves

Stellantis technician certification preferred but not required.

Responsibilities

Completes service and repair assignments correctly, to pass quality inspections or test drives, while documenting all steps involved in this process
Actively listens to concerns, takes action to respond to others needs
Promotes dealership by presenting professional image, positive attitude, and clean work area
Promotes a productive working relationship with others
Speaks clearly, concisely and effectively
Make all decisions and performs all actions in adherence to our dealerships core values of authentic, driven, opportunity, giving back and being a team player
Maintain production levels set by service management
Maintain manufacturer specific training certification levels set by management
Be at work station ready to start work at assigned time
Use dealer management system to track and document repairs
Complete multi-point inspection on every vehicle.
Test drive vehicles to verify customers concern and repair
Record all required diagnostic codes / measurements / information
Access repair information on manufacturer and other websites as required
Utilize technical assistance and other resources to diagnose vehicle
Perform accurate detailed vehicle diagnosis
Print and attach any supporting documents used to repair order
Work with parts personnel to obtain part pricing and availability
Repair vehicle using established acceptable repair procedures in a timely manner
Maintain cleanliness of customers vehicle
Maintain organization and cleanliness of work area and dealer owned equipment
Assist other technicians when required
Completes repair orders within specified time frame as directed
Notifies Shop Foreman and or Service Advisor if delays are expected