Cert Phlebotomy Tech

Cottage Health • Goleta, CA

1d

About The Position

The position of Certified Phlebotomist Technician (CPT) for Pacific Diagnostic Laboratory (PDL) is the front-line public relations member of the laboratory team and needs to maintain appropriate professionalism in the work environment. Under appropriate level of supervision, as required by regulatory agencies, the CPT assignments include: Phlebotomy, or other skin puncture technique, collection in patients of ages newborn to geriatric (including difficult to draw patients), processing of all types of specimens, operating Laboratory and Hospital Information Systems for data entry, receiving, batching and retrieval, managing the unreceived specimen list and unusual requests, providing client services, and limited operation of automated instrumentation. Due to various work environments within PDL, use of a personal vehicle to travel between work locations may be required. Responsibilities This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

Requirements

• Current California phlebotomy certification.
• Valid class "C" California Driver License and verification of acceptable driving record from the California Department of Motor Vehicles.
• Computer keyboard skills.
• Must be able to achieve 90% or higher on Data Entry Skills Assessment within 9 months of hire and meet workflow productivity standards.
• Ability to troubleshoot, problem-solve and follow-up with any issues.
• Ability to respond appropriately to resolve routine patient questions and concerns.
• Ability to work under pressure and to meet established schedules and timelines.
• Ability to work independently and autonomously with minimum supervision.
• Excellent interpersonal skills to successfully interact with patients and employees.
• Ability to establish collaborative working relationships with colleagues, supervisors, clients, patients, and all others contacted in the scope of employment.
• The employee communicates effectively.
• Ability to understand and follow oral and written instructions.
• Excellent communication skills to successfully interact with patients and employees.
• Supports the mission, vision, and values of CHS by attending a Code of Conduct class within six months of hire.

Nice To Haves

• Associate degree or two-year college equivalency
• Knowledge of laboratory instrumentation and equipment.

Responsibilities

• Effectively and efficiently performs phlebotomy (venipuncture and skin puncture) on adult and pediatric patients according to established techniques using vacutainer tubes, blood culture bottles, tourniquets, syringes, butterfly needles and other standard equipment as needed. Replenishes supplies at the end of shift. (35%)
• Processes laboratory specimens, operates computer equipment for requisition entry, specimen receipt, and specimen accessioning. Maintains and evaluates specimen integrity and prepares aliquots of specimens for analysis and send out testing according to specifications. Ability to interpret orders and recognize unusual requests or problems and troubleshoots and solves those problems. Manages the unreceived specimen list and assures that all phlebotomy requests are handled in a timely manner and that there are no unresolved issues by the change of shift. (20%)
• Utilizes computer equipment and various applications. Provides accurate and complete information concerning laboratory procedures and laboratory results using laboratory communication equipment. Answers phone requests for information about laboratory tests and disseminates the information accurately. (10%)
• Provides customer service in a professional and caring manner. Maintains the highest standards of conduct in hospitality, excellence, appearance, attitude, and respect. Uses best judgment in all interactions with clients (patients, family, coworkers, medical staff and others). Greets and confers with patient or guardian to obtain information, explains procedures, allays patient fears and elicits cooperation using AIDET (Acknowledge, Introduce, Describe, Explain, and Thank) consistently. Maintains confidentiality with information and data within the scope of the position (ie HIPAA regulations). Demonstrates effective communication skills, professionalism, and a positive attitude. (10%)
• Organizes work time to prioritize, perform and complete assigned tasks to meet lab-wide needs and deadlines. Works as a team player in regard to workstation, shift, and schedule needs to best serve laboratory and hospital goals. Effectively communicates with team members in order to complete assigned tasks and prioritize duties as needed. All interactions are driven by a focus on the patient. Follows standards of behavior and code of conduct at all times. (10%)
• Checks computer systems, printers, and other equipment for integrity. Troubleshoots malfunctions and/or alerts appropriate personnel for instructions. May open and/or close Patient Service Center facility. Prepares the Patient Service Center for the day. (5%)
• Utilizes personal protection equipment at all times when handling specimens. (5%)
• Performs various quality control procedures to maintain compliance with internal and external regulations. (5%)

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees