Cert Med Assist-Receptionist

Penn Medicine

113d • $19 - $26

About The Position

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? The Certified Medical Assistant/ Receptionist is a position that has both clerical and clinical responsibilities. The clerical responsibilities include: scheduling patient appointments, receiving and processing outpatients, collecting and communicating patient demographic/insurance information, data entry of patient services and co-payments, payment reconciliation and deposit, processing referrals and pre-certification of procedures for a multi-specialty practice. The clinical responsibilities include: providing care within Registered/ Certified Medical Assistant scope of practice for patients of Princeton Medicine, multi-specialty, physician offices. In addition the CMA-MR facilitates patient flow during outpatient sessions, assists with procedures, and handles high volume of patient calls and documents in medical records. This position can assume the role of either a Medical Receptionist or Registered/ Certified Medical Assistant at any time.

Requirements

• High School Diploma or GED (Required)
• Current certification as Registered Medical Assistant/Certified Medical Assistant required.
• Two years of medical receptionist/front desk experience required, to include knowledge of medical terminology/abbreviations and physician office operations.
• At least two years previous RMA/CMA work experience is preferred.
• Preferred experience with EMR system.

Nice To Haves

• Associates degree, coding certification (Preferred)

Responsibilities

• Greet incoming patients, noting their arrival time in the scheduling system.
• Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary.
• Ensure that medical record is updated on EMR and checked in on a timely manner.
• Maintain knowledge of managed care and third party billing requirements relative to front desk processes.
• Confirm patient demographic information by providing form and HIPAA privacy Notice to patient for completion.
• Instruct new patients in proper method to complete new patient information forms, obtain insurance information.
• Scan demographic/HIPAA information in medical record and insurance cards.
• Collect appropriate co-payments for managed care members, post payment and issue receipt.
• Collect referrals, when appropriate, enter information on e-MDs.
• Take messages off assigned voice mail lines, returning calls promptly and following through with requests.
• Schedule patient appointments for all physicians by telephone or in person.
• Schedule follow up appointment and coordinate physician notes or referrals with appropriate front desk personnel.
• Coordinate procedure scheduling for additional testing, as ordered by physician.
• Note cancellation/missed appointments in electronic chart, and follow up with patient to reschedule.
• Reschedule patients when necessary due to physician vacations, seminars, and meetings.
• Scan medical records and correspondence as needed.
• Assist patients, physicians, department staff and other hospital staff with questions or problems, as appropriate.
• Perform work accurately, thoroughly, and in accordance with departmental and PHCS standards.
• Maintain a positive approach and positive relationships with others.
• Support departmental and PHCS initiatives and change efforts.
• Maintain standards of confidentiality and participate in unit compliance.
• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices.
• Prepare daily room assignments, monitor and facilitate patient flow during sessions.
• Track patients utilizing e-MDs tracking board software program.
• Room patients taking vital signs and weight, height, temperature, pulse Ox.
• Revise/complete all left chart of the electronic medical records and Chief complaint.
• Perform phlebotomy including preparation of specimens and data entry of tests and diagnoses to computer system.
• Administer and record vaccines, flu shots, and PPDs.
• Assist with Gyn exams/Pap smears, pulmonary procedures, cauterizations and suture removals.
• Perform EKGs, vision, glucose, fecal occult blood and other in-house testing.
• Maintain, clean, and stock exam rooms.
• Answer the emergency phone line.
• Maintain the code cart.
• Maintain library of patient education materials and distribute per physician instructions.
• Receive, store and inventory drug samples and vaccines.
• Assist physicians with procedures by providing consent forms and chaperone duties.
• Prepare electronic charts for next day and review for completeness of medical forms, records, test results and any prior order requested by physician.
• Provide back-up for front desk functions, including all duties of check-in, check-out, deposit preparation, answering the phones, scheduling appointments and handling managed care, referral/precertification activities.
• Responsible for components of care within RMA/CMA scope of practice.
• Develop and maintain knowledge of third party coverage/managed care as necessary to facilitate patient care.
• Demonstrate growth in clinical skills and patient care.
• Maintain BLS/CPR certification and provide assistance in Code situation.
• Pass and maintain hospital's mandatory educational competencies and departmental clinical competencies.
• Support customer service and performance improvement goals of the department.
• Participate in the hospital and department's compliance protocols and follow all joint commission regulations.
• Follow universal precautions, OSHA, Federal, State, HIPAA, JCAHO and hospital regulations.
• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices.

Benefits

• Sign-On Bonus: $1,000 to external candidates
• Competitive Benefits
• Career Growth Opportunities
• Tuition Assistance at University of Pennsylvania

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED